Service Operations Lead — Dock & Door Growth & Impact

Jobot; Groveport (OH); On-site; USD 66,000 - 110,000; Full time

Benefits offered by this job

Team-first culture

Growth opportunities

Competitive pay and benefits

Job summary

Jobot is seeking a Service Manager to lead our Commercial Door & Dock Services team in Ohio. You will dispatch, guide technicians, and own escalations while partnering with parts, sales, and installation teams to deliver seamless service.

The role demands hands-on leadership, problem-solving, and KPI tracking to ensure safety and efficiency. You will mentor technicians, drive labor optimization, and promote a strong safety culture with OSHA-compliant practices.

Qualifications

• Proven experience managing a service team (dock & door, industrial equipment, construction, or similar trades preferred).
• Strong knowledge of overhead doors, dock levelers, dock seals/shelters, gates, or related mechanical systems.
• Excellent leadership and communication skills — you know how to motivate people and hold them accountable.
• Valid driver's license with a clean driving record.

Responsibilities

• Lead, coach, and support service technicians to perform safe, efficient, high-quality work.
• Schedule and dispatch service calls for dock equipment, overhead doors, gates, and related systems.
• Act as the main point of contact for service-related customer issues and escalations.
• Ensure technicians have the tools, training, and information needed to succeed.
• Monitor job progress, labor hours, and service KPIs to keep operations on track.
• Coordinate with parts, sales, and installation teams to ensure seamless service delivery.
• Promote a strong safety culture and ensure OSHA and company compliance.
• Conduct performance reviews, training, and ongoing technician development.
• Jump in and solve problems personally when things don't go as planned — because they won't always.

Skills

Leadership

Team management

Communication

Driver's license

Tools

NetSuite

Job description

Jobot is seeking a Service Manager to lead our Commercial Door & Dock Services team in Ohio. You will dispatch, guide technicians, and own escalations while partnering with parts, sales, and installation teams to deliver seamless service.

The role demands hands-on leadership, problem-solving, and KPI tracking to ensure safety and efficiency. You will mentor technicians, drive labor optimization, and promote a strong safety culture with OSHA-compliant practices.