Operations Manager

LeoForce; Chicopee (MA); On-site; USD 85,000 - 110,000; Full time

Job summary

LeoForce is seeking a Service Manager in Massachusetts to lead a field team handling dock equipment, overhead doors, and related systems. You will coach technicians, schedule and dispatch calls, and own customer issue escalations while driving safety and KPI performance.

You’ll partner with parts, sales, and installation teams to ensure seamless service delivery, monitor labor hours, and provide ongoing training. A strong leadership presence and a clean driving record are required.

Qualifications

• Must have proven experience managing a service team.
• Deep knowledge of overhead doors, dock levelers, and related systems.
• Strong leadership and communication skills.
• Valid driver's license with clean record.

Responsibilities

• Lead, coach, and support technicians to perform safe, high-quality work.
• Schedule and dispatch service calls for dock equipment, overhead doors, gates, and related systems.
• Act as the main point of contact for service-related customer issues and escalations.
• Monitor labor hours and service KPIs to keep operations on track.
• Coordinate with parts, sales, and installation teams to ensure seamless service delivery.
• Promote a strong safety culture and ensure OSHA and company compliance.

Skills

Experience leading a service team

Strong leadership & communication

Valid driver's license

Education

OSHA certification

Tools

NetSuite

Job description

Job Description

Willimansett,MA, US

Experience: Manager

Salary: $85,000 - $110,000 per year

Job Details

A Day in This Role

You start by reviewing the dispatch board and making sure today's jobs are matched to the right techs. Mid-morning, a tech calls in from the field with a tricky gate repair — you talk them through it and decide whether it needs a second set of hands. A customer escalation lands on your desk before lunch; you handle it personally and it's resolved by early afternoon. You spend the rest of the day reviewing labor hours and KPIs, coordinating with the parts team on a delayed order, and wrapping up with a quick training session for a newer technician.

The Role

• Lead, coach, and support service technicians to perform safe, efficient, high-quality work.
• Schedule and dispatch service calls for dock equipment, overhead doors, gates, and related systems.
• Act as the main point of contact for service-related customer issues and escalations.
• Ensure technicians have the tools, training, and information needed to succeed.
• Monitor job progress, labor hours, and service KPIs to keep operations on track.
• Coordinate with parts, sales, and installation teams to ensure seamless service delivery.
• Promote a strong safety culture and ensure OSHA and company compliance.
• Conduct performance reviews, training, and ongoing technician development.
• Jump in and solve problems personally when things don't go as planned — because they won't always.

What You Bring — Must-Haves

• Proven experience managing a service team (dock & door, industrial equipment, construction, or similar trades preferred).
• Strong knowledge of overhead doors, dock levelers, dock seals/shelters, gates, or related mechanical systems.
• Excellent leadership and communication skills — you know how to motivate people and hold them accountable.
• Valid driver's license with a clean driving record.

What You Bring — Nice-to-Haves

• NetSuite or similar ERP/FSM system experience.
• Formal safety training or OSHA certification.
• Prior experience coordinating cross-functionally with sales and installation teams.

Career Path

Strong Service Managers are frequently the first internal look when a Branch Manager opening comes up — this role is a proven stepping stone toward full P&L ownership as the company continues to grow.

A bit about us:

The Service Manager is the heartbeat of the department — if you love leading a team, solving problems, and being trusted to run things your way, this is your seat.

We keep warehouses moving, trucks loading, and businesses running safely — and we have a good time doing it. We're a fast-growing overhead dock and door company that takes pride in doing quality work, supporting our technicians, and treating customers like partners.

The salary range above doesn't include additional compensation perks.

Why join us?

• A team-first culture where your voice matters, with leadership that trusts you to run your department.
• Competitive pay and benefits, with real opportunities for growth as the company expands.
• A workplace that values hard work, humor, and mutual respect — no two days are the same.
• You'll be the go-to problem-solver, not just a scheduler — real ownership over how your department runs.
• Direct visibility with leadership — your input on process and team decisions actually gets heard.