Service Manager - Asheville

Page Mechanical Group, Inc.; Mills River (NC); On-site; USD 42,000 - 54,000; Full time

Job summary

Page Mechanical Group, Inc. is seeking a capable service dispatcher to provide scheduling, communication and support for the service department.

The ideal candidate excels in problem solving when engaging with customers and technicians, emphasizing follow-through and maintaining a positive attitude. Responsibilities include dispatching emergency requests and ongoing maintenance in shop and field, tracking progress, opening and updating work orders, and coordinating with parts and sales to ensure

Qualifications

• Experience in scheduling service work and dispatching.
• Strong customer interaction and problem-solving abilities.
• Ability to stay organized and maintain follow-through under pressure.

Responsibilities

• Answer phones and receive service requests, quotes, and installations.
• Confirm customer scheduling of work and track progress of service orders.
• Dispatch field and shop technicians and update work orders as needed.
• Analyze customer problems and prepare logs and reports.
• Assist in time card entries, closing and invoicing work orders.
• Maintain customer files and daily KPI tracking.
• Coordinate with parts and sales to ensure a customer-friendly environment.
• Communicate with credit department to meet financial needs.

Skills

Scheduling & dispatching

Customer service

Problem solving

Communication

Time management

Job description

The preferred candidate will be responsible for providing scheduling, communication and support for the service department. The candidate should possess excellent problem solving skills when interacting with customers and technicians. A tremendous emphasis is placed on follow through and a positive attitude. Responsibilities include dispatching both emergency requests as well as ongoing maintenance work both in shop and field. Your ability to work effectively under pressure is a must.

Essential Duties

• Answer phones and receive requests for service, quotes and installation.
• Confirm with customer scheduling of work.
• Track progress, check repair status of Technicians to ensure the timely servicing of customer orders.
• Schedule, assign work to Field and Shop Service Technicians.
• Opens and update work orders.
• Analyze customer problems and prepare reports and problem logs as requested.
• Assists in time card entries, reviewing, closing and invoicing work orders.
• Maintains customer files.
• Manages daily KPI’s and P&L’S.
• Works hand in hand with parts and sales managers to create a customer friendly environment.
• Communicates with the credit department to ensure financial needs are met.
• Maintain a professional and proper personal appearance at all times adhering to company policy.
• Flexible to work after hours when needed to meet customer needs.
• Maintain confidentiality relative to pricing, promotion, distribution, inventory, customer lists and financial reports.
• Performs related duties as assigned.