Service Advisor - Raleigh

Page Mechanical Group, Inc.; Raleigh (NC); On-site; USD 38,000 - 52,000; Full time

Job summary

Hills Machinery in Raleigh, NC is seeking a Service Advisor to support the Service Department with customer service needs, opening and closing of work orders, and coordination of new equipment delivery, repairs, and reconditioning of trade-in gear.

The role emphasizes scheduling shop and field service, ensuring timely completion of tasks, and maintaining clear communication with teammates to meet company goals and customer expectations.

Qualifications

• High school diploma or equivalent with two years mechanical experience as a service technician or a combination of education or experience.
• PC literate, proficient with MS Office, with an emphasis in Excel and Outlook required.
• Familiarity with industrial equipment, such as construction or forestry equipment is beneficial.
• Ability to communicate effectively with teammates.
• Strong problem-solving skills.
• Excellent time management skills.
• Must be able to self-manage/self-motivate.

Responsibilities

• Handles phone calls, advise customers on limited technical problems, scheduling customer service needs, adding segments to work orders containing job information and specifying job instruction, identifying customer and machine.
• Assists in the appraisal and quotes of repair work coming into the shop and discusses with service manager the service required, both in parts and labor.
• Assists in scheduling shop assignments, field service work, and truck requirements for pickup and delivery of equipment.
• Assists in establishing or adjusting work procedures to meet schedules and deadlines.
• Assists in opening and closing of work orders to ensure timely closing to meet company goals.
• Operates various office machines such as, but not limited to calculators, copy equipment, computers, etc.

Skills

Customer Service

Administrative Support

MS Office

Education

High school diploma

Two years mechanical experience

Tools

MS Office Suite

Outlook

Job description

Service Advisor

Hills Machinery is seeking a service administrator. The service administrator assists the Service Department with customer service needs, opening and closing of work orders, activities in delivered of new equipment, repair, and reconditioning of the new and used trade-in equipment, daily operations of shop functions, field service function and delivery or vehicle functions.

Essential Functions and Responsibilities

:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.(Other duties may be assigned)

• Handles phone calls, advise customers on limited technical problems, scheduling customer service needs, adding segments to work orders containing job information and specifying job instruction, identifying customer and machine.
• Assists in the appraisal and quotes of repair work coming into the shop and discusses with service manager the service required, both in parts and labor.
• Assists in scheduling shop assignments, field service work, and truck requirements for pickup and delivery of equipment.
• Assists in establishing or adjusting work procedures to meet schedules and deadlines.
• Assists in opening and closing of work orders to ensure timely closing to meet company goals.
• Operates various office machines such as, but not limited to calculators, copy equipment, computers, etc.

Qualification

: The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Valid Drivers License
• Customer Service experience
• Administrative Support experience

Education, Skill, and/or Experience Requirements:

• High school diploma or equivalent with two years mechanical experience as a service technician or a combination of education or experience.
• PC literate, proficient with MS Office, with an emphasis in Excel and Outlook required.
• Familiarity with industrial equipment, such as construction or forestry equipment is beneficial.
• Ability to communicate effectively with teammates.
• Strong problem-solving skills.
• Excellent time management skills.
• Must be able to self-manage/self-motivate.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals.
• Ability to write diagnosis and work completed on routine reports and correspondence.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Valid driver’s license with a good driving record.
• Quick learner with the ability to think out of the box.

Started in 2007, Hills Machinery is owned by brothers, Adam and Jim Hills and operated by a dedicated team of heavy equipment industry professionals. Hills Machinery is proud to have a close-knit group of employees who care deeply about serving their customers.