Equipment Service Coordinator

Page Mechanical Group, Inc.; Raleigh (NC); On-site; USD 38,000 - 52,000; Full time

Job summary

Hills Machinery in Raleigh, NC is seeking a Service Advisor to support the Service Department with customer service needs, opening and closing of work orders, and coordination of new equipment delivery, repairs, and reconditioning of trade-in gear.

The role emphasizes scheduling shop and field service, ensuring timely completion of tasks, and maintaining clear communication with teammates to meet company goals and customer expectations.

Qualifications

• High school diploma or equivalent with two years mechanical experience as a service technician or a combination of education or experience.
• PC literate, proficient with MS Office, with an emphasis in Excel and Outlook required.
• Familiarity with industrial equipment, such as construction or forestry equipment is beneficial.
• Ability to communicate effectively with teammates.
• Strong problem-solving skills.
• Excellent time management skills.
• Must be able to self-manage/self-motivate.

Responsibilities

• Handles phone calls, advise customers on limited technical problems, scheduling customer service needs, adding segments to work orders containing job information and specifying job instruction, identifying customer and machine.
• Assists in the appraisal and quotes of repair work coming into the shop and discusses with service manager the service required, both in parts and labor.
• Assists in scheduling shop assignments, field service work, and truck requirements for pickup and delivery of equipment.
• Assists in establishing or adjusting work procedures to meet schedules and deadlines.
• Assists in opening and closing of work orders to ensure timely closing to meet company goals.
• Operates various office machines such as, but not limited to calculators, copy equipment, computers, etc.

Skills

Customer Service

Administrative Support

MS Office

Education

High school diploma

Two years mechanical experience

Tools

MS Office Suite

Outlook

Job description

Hills Machinery in Raleigh, NC is seeking a Service Advisor to support the Service Department with customer service needs, opening and closing of work orders, and coordination of new equipment delivery, repairs, and reconditioning of trade-in gear.

The role emphasizes scheduling shop and field service, ensuring timely completion of tasks, and maintaining clear communication with teammates to meet company goals and customer expectations.