Service Dispatch & Corporate Accounts Manager

Watson Electrical Construction Co; North Carolina; On-site; USD 70,000 - 90,000; Full time

Job summary

Watson Electrical Construction Co is seeking an experienced Operations Supervisor to oversee service dispatch operations in Wilson, North Carolina. The role involves managing service-related contracts, ensuring compliance with SLAs, and maintaining strong client relationships. Candidates should possess at least 5 years of experience in dispatch management, strong leadership skills, and expertise in scheduling and routing. Knowledge of ServiceTitan software is preferred. This position offers opportunities for professional growth and contribution to high-quality service delivery.

Qualifications

• 5+ years of service dispatch/operations management (electrical industry preferred).
• Leadership experience with dispatcher teams and corporate account management.
• Strong scheduling, routing, and optimization expertise.

Responsibilities

• Supervise service dispatch operations for commercial and residential divisions.
• Manage corporate account processes, bid documentation, and service contracts.
• Ensure high service quality and SLA compliance.

Skills

Leadership experience with dispatcher teams

Strong scheduling and routing expertise

Excellent communication skills

Highly organized and detail-oriented

Experience with ServiceTitan software

Tools

ServiceTitan

Dispatch software

Corporate portal software

Job description

Watson Electrical Construction Co is seeking an experienced Operations Supervisor to oversee service dispatch operations in Wilson, North Carolina. The role involves managing service-related contracts, ensuring compliance with SLAs, and maintaining strong client relationships. Candidates should possess at least 5 years of experience in dispatch management, strong leadership skills, and expertise in scheduling and routing. Knowledge of ServiceTitan software is preferred. This position offers opportunities for professional growth and contribution to high-quality service delivery.