Service Operations Manager - Auto Repair (8-5, Benefits)

MobilityWorks; Merrillville (IN); On-site; USD 70,000 - 75,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Flexible spending accounts

Paid holidays

Personal time off

Social responsibility time

Tuition reimbursement

Employee assistance program

Life insurance

Disability insurance

Job summary

MobilityWorks is hiring a Service Manager in Merrillville, IN. The role oversees scheduling, production coordination, and service operations to ensure timely installations and high-quality customer service. Expect regular daylight hours and a focus on safety and compliance.

The position requires 2-3 years in automotive repair management, a high school diploma or GED, and strong wiring skills. Competitive benefits and a supportive team culture are offered.

Qualifications

• High school diploma or GED required.
• 2-3 years automotive repair management experience.
• Proficiency in electrical/automotive wiring.
• Strong customer service skills.

Responsibilities

• Daily review of the schedule in SalesForce.
• Scheduling all production, service, and maintenance tasks.
• Coordinating incoming production jobs with the sales team and notifying them about scheduling, delivery, and installation demos.
• Thoroughly reviewing all files before commencing installations, including approving hours, applications, fitting times, alignment requirements, and parts concerns.
• Documenting serial numbers in the files and completing any necessary warranty cards during the production process.
• Managing all aspects of customer write-ups and interactions, including pre-printing orders using the service scheduler.
• Monitoring stock units and daily posting of labor times in DSI for ongoing jobs.
• Ensuring compliance with OSHA requirements and participating in audits.
• Scheduling and conducting monthly service meetings involving all technicians and the general manager.

Skills

Customer service

Electrical wiring

Automotive wiring

Education

High school diploma or GED

Tools

SalesForce

DSI

Job description

MobilityWorks is hiring a Service Manager in Merrillville, IN. The role oversees scheduling, production coordination, and service operations to ensure timely installations and high-quality customer service. Expect regular daylight hours and a focus on safety and compliance.

The position requires 2-3 years in automotive repair management, a high school diploma or GED, and strong wiring skills. Competitive benefits and a supportive team culture are offered.