Service Manager — Auto Repair & Mobility Solutions

Mobility Works; Dayton (OH); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Flexible spending accounts

8 paid holidays

Personal time off

Social responsibility time

Employer-paid benefits

Tuition reimbursement

Employee assistance program

Life and disability insurance

401(k) retirement plan

Job summary

MobilityWorks is seeking a Service Manager to oversee production, service, and maintenance activities for our wheelchair-accessible vehicle operations. This role focuses on coordinating schedules, ensuring compliance, and delivering exceptional customer service while maintaining a healthy work-life balance.

You will review daily schedules in Salesforce, manage job flow, and lead monthly service meetings with technicians and the general manager; a high school diploma, 2–3 years automotive repair

Qualifications

• High school diploma or GED is required.
• 2-3 years of experience in automotive repair management.
• Proficiency in electrical and/or automotive wiring.
• Excellent customer service skills are essential.

Responsibilities

• Daily review of the schedule in SalesForce.
• Scheduling all production, service, and maintenance tasks.
• Coordinating incoming production jobs with the sales team and notifying them about scheduling, delivery, and installation demos.
• Reviewing all files before installations, including hours, fitting times, alignment, and parts concerns.
• Documenting serial numbers and completing warranty cards during production.
• Managing all aspects of customer write-ups and interactions, including pre-printing orders.
• Monitoring stock units and daily posting of labor times in DSI.
• Ensuring OSHA compliance and participating in audits.
• Scheduling and conducting monthly service meetings with technicians and the general manager.

Skills

Customer service

Electrical/auto wiring

Education

High school diploma or GED

Job description

MobilityWorks is seeking a Service Manager to oversee production, service, and maintenance activities for our wheelchair-accessible vehicle operations. This role focuses on coordinating schedules, ensuring compliance, and delivering exceptional customer service while maintaining a healthy work-life balance.

You will review daily schedules in Salesforce, manage job flow, and lead monthly service meetings with technicians and the general manager; a high school diploma, 2–3 years automotive repair