Service Manager

MobilityWorks; Grimes (IA); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Competitive compensation packages

Medical, dental, and vision insurance

Flexible spending accounts

Paid time off and holidays

Tuition reimbursement program

Employee assistance program

Life and disability insurance

Job summary

A leading provider of mobility solutions in Grimes, Iowa, is seeking a Service Manager to oversee daily operations. The role involves managing schedules, coordinating with sales, and ensuring compliance with standards. The ideal candidate should have a high school diploma, 2-3 years of experience in automotive management, and exceptional customer service skills. The company offers full-time employment, regular hours, and a range of benefits, ensuring a balanced work environment.

Qualifications

• 2-3 years of experience in automotive repair management required.
• Proficiency in electrical and/or automotive wiring is essential.
• Exceptional customer service skills needed.

Responsibilities

• Review daily schedule in SalesForce.
• Schedule production, service, and maintenance tasks.
• Coordinate production jobs with sales team.
• Review all files before installations.
• Document serial numbers and warranty cards.
• Manage customer write-ups and interactions.
• Monitor stock units and post labor times.
• Ensure OSHA compliance and participate in audits.
• Conduct monthly service meetings.

Skills

Customer service skills

Automotive repair management

Electrical and/or automotive wiring

Education

High school diploma or GED

Job description

MobilityWorks is dedicated to serving individuals with disabilities by offering wheelchair-accessible minivans, full-size vans with lifts, and commercial fleet vehicles. Our mission is to empower wheelchair users with the mobility, independence, and personal freedom they seek.

MobilityWorks is currently searching for a Service Manager. We prioritize a healthy work‑life balance with regular business hours, allowing you to spend more time with family or enjoy your favorite activities. Each team member is a valuable asset, and we deeply appreciate your skills, dedication, and contributions.

Responsibilities

• Daily review of the schedule in SalesForce.
• Scheduling all production, service, and maintenance tasks.
• Coordinating incoming production jobs with the sales team and notifying them about scheduling, delivery, and installation demos.
• Thoroughly reviewing all files before commencing installations, including approving hours, applications, fitting times, alignment requirements, and parts concerns.
• Documenting serial numbers in the files and completing any necessary warranty cards during the production process.
• Managing all aspects of customer write‑ups and interactions, including pre‑printing orders using the service scheduler.
• Monitoring stock units and daily posting of labor times in DSI for ongoing jobs.
• Ensuring compliance with OSHA requirements and participating in audits.
• Scheduling and conducting monthly service meetings involving all technicians and the general manager.

Qualifications

• A high school diploma or GED.
• 2–3 years of experience in automotive repair management.
• Proficiency in electrical and/or automotive wiring.
• Exceptional customer service skills and prior experience in this area.

Benefits

• A desirable work‑life balance with operating hours from 8 AM to 5 PM, Monday through Friday, with no late nights or weekends.
• Competitive compensation packages.
• Medical, dental, and vision insurance plans.
• Flexible spending accounts.
• 8 paid holidays, personal time off, and social responsibility time.
• Employer‑paid benefits, including a tuition reimbursement program, employee assistance program, life and disability insurance.
• An immensely fulfilling experience in a collaborative team environment.

Seniority level

• Entry level

Employment type

• Full-time

Industries

• Automotive

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