Service Manager - Mobility & Repair Ops (8-5)

Mobility Works; Lee's Summit (MO); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) retirement plan

Tuition reimbursement

Employee assistance program

Life and disability insurance

Flexible spending accounts

8 paid holidays

Job summary

MobilityWorks in Missouri is seeking a Service Manager to oversee scheduling, production, and maintenance tasks, coordinating with sales and technicians to ensure quality and timely installations.

The role emphasizes a healthy work-life balance with hours from 8 AM to 5 PM, Monday to Friday, and a competitive compensation package. Benefits include medical/dental/vision, 401(k), tuition reimbursement, and an employee assistance program.

Qualifications

• High school diploma or GED required.
• 2–3 years of automotive repair management experience.
• Experience with electrical or automotive wiring.
• Strong customer service skills.

Responsibilities

• Daily review of the schedule in SalesForce.
• Scheduling all production, service, and maintenance tasks.
• Coordinating incoming production jobs with the sales team and notifying them about scheduling, delivery, and installation demos.
• Thoroughly reviewing all files before commencing installations, including approving hours, applications, fitting times, alignment requirements, and parts concerns.
• Documenting serial numbers in the files and completing any necessary warranty cards during the production process.
• Managing all aspects of customer write-ups and interactions, including pre-printing orders using the service scheduler.
• Monitoring stock units and daily posting of labor times in DSI for ongoing jobs.
• Ensuring compliance with OSHA requirements and participating in audits.
• Scheduling and conducting monthly service meetings involving all technicians and the general manager.

Skills

Customer service

Automotive repair management

Scheduling

Attention to detail

Communication

Education

High school diploma or GED

Tools

SalesForce

DSI

Job description

MobilityWorks in Missouri is seeking a Service Manager to oversee scheduling, production, and maintenance tasks, coordinating with sales and technicians to ensure quality and timely installations.

The role emphasizes a healthy work-life balance with hours from 8 AM to 5 PM, Monday to Friday, and a competitive compensation package. Benefits include medical/dental/vision, 401(k), tuition reimbursement, and an employee assistance program.