Service Manager - Automotive & Mobility Services

Mobility Works; Villa Park (IL); Presencial; USD 80.000 - 85.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical insurance

Dental insurance

Vision insurance

Tuition reimbursement

Employee assistance program

Life & disability insurance

Flexible spending

Descripción de la vacante

MobilityWorks in the United States seeks a Service Manager to lead the service and repair operations for wheelchair-accessible vehicles. You will manage scheduling, production coordination, and customer interactions to ensure timely, high-quality installations and service delivery.

With 2-3 years in automotive repair management and a focus on wiring proficiency, you will drive daily workflow, monitor labor times, and uphold OSHA standards in a collaborative team environment.

Formación

• High school diploma or GED required.
• 2-3 years of experience in automotive repair management.
• Proficiency in electrical and/or automotive wiring.
• Exceptional customer service skills.

Responsabilidades

• Daily review of the schedule in SalesForce.
• Scheduling all production, service, and maintenance tasks.
• Coordinating incoming production jobs with the sales team and notifying them about scheduling, delivery, and installation demos.
• Thoroughly reviewing all files before commencing installations, including approving hours, applications, fitting times, alignment requirements, and parts concerns.
• Documenting serial numbers in the files and completing any necessary warranty cards during the production process.
• Managing all aspects of customer write-ups and interactions, including pre-printing orders using the service scheduler.
• Monitoring stock units and daily posting of labor times in DSI for ongoing jobs.
• Ensuring compliance with OSHA requirements and participating in audits.
• Scheduling and conducting monthly service meetings involving all technicians and the general manager.

Conocimientos

Automotive repair management

Electrical wiring

Customer service

Educación

High school diploma or GED

Descripción del empleo

MobilityWorks in the United States seeks a Service Manager to lead the service and repair operations for wheelchair-accessible vehicles. You will manage scheduling, production coordination, and customer interactions to ensure timely, high-quality installations and service delivery.

With 2-3 years in automotive repair management and a focus on wiring proficiency, you will drive daily workflow, monitor labor times, and uphold OSHA standards in a collaborative team environment.