Service Manager

MobilityWorks; Merrillville (IN); On-site; USD 70,000 - 75,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Flexible spending accounts

Paid holidays

Personal time off

Social responsibility time

Tuition reimbursement

Employee assistance program

Life insurance

Disability insurance

Job summary

MobilityWorks is hiring a Service Manager in Merrillville, IN. The role oversees scheduling, production coordination, and service operations to ensure timely installations and high-quality customer service. Expect regular daylight hours and a focus on safety and compliance.

The position requires 2-3 years in automotive repair management, a high school diploma or GED, and strong wiring skills. Competitive benefits and a supportive team culture are offered.

Qualifications

• High school diploma or GED required.
• 2-3 years automotive repair management experience.
• Proficiency in electrical/automotive wiring.
• Strong customer service skills.

Responsibilities

• Daily review of the schedule in SalesForce.
• Scheduling all production, service, and maintenance tasks.
• Coordinating incoming production jobs with the sales team and notifying them about scheduling, delivery, and installation demos.
• Thoroughly reviewing all files before commencing installations, including approving hours, applications, fitting times, alignment requirements, and parts concerns.
• Documenting serial numbers in the files and completing any necessary warranty cards during the production process.
• Managing all aspects of customer write-ups and interactions, including pre-printing orders using the service scheduler.
• Monitoring stock units and daily posting of labor times in DSI for ongoing jobs.
• Ensuring compliance with OSHA requirements and participating in audits.
• Scheduling and conducting monthly service meetings involving all technicians and the general manager.

Skills

Customer service

Electrical wiring

Automotive wiring

Education

High school diploma or GED

Tools

SalesForce

DSI

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Service Manager

Salary Range: $70,000.00 To $75,000.00 Annually

MobilityWorks is dedicated to serving individuals with disabilities by offering wheelchair-accessible minivans, full-size vans with lifts, and commercial fleet vehicles. Our mission is to empower wheelchair users with the mobility, independence, and personal freedom they seek. Continue reading to discover how you can become a part of the team leading this important mission!

MobilityWorks is currently in search of a Service Manager. We prioritize a healthy work-life balance with regular business hours, allowing you to spend more quality time with your family or engage in your favorite activities. At MobilityWorks, we firmly believe that each team member is a valuable asset, and we highly appreciate the skills, dedication, and contributions of every member of our team. We are deeply committed to our mission and are unwavering in our dedication to uphold our core values.

Here what you will be responsible for achieving:

Daily review of the schedule in SalesForce.

Scheduling all production, service, and maintenance tasks.

Coordinating incoming production jobs with the sales team and notifying them about scheduling, delivery, and installation demos.

Thoroughly reviewing all files before commencing installations, including approving hours, applications, fitting times, alignment requirements, and parts concerns.

Documenting serial numbers in the files and completing any necessary warranty cards during the production process.

Managing all aspects of customer write-ups and interactions, including pre-printing orders using the service scheduler.

Monitoring stock units and daily posting of labor times in DSI for ongoing jobs.

Ensuring compliance with OSHA requirements and participating in audits.

Scheduling and conducting monthly service meetings involving all technicians and the general manager.

What you should bring to the table:

A high school diploma or GED.

2-3 years of experience in automotive repair management.

Proficiency in electrical and/or automotive wiring.

Exceptional customer service skills and prior experience in this area.

What We provide you:

A desirable work-life balance with operating hours from 8 AM to 5 PM, Monday to Friday, with no late nights or weekends.

Competitive compensation packages.

Medical, dental, and vision insurance plans.

Flexible spending accounts.

8 paid holidays, personal time off, and social responsibility time.

Employer-paid benefits, including a tuition reimbursement program, employee assistance program, life and disability insurance.

An immensely fulfilling experience in a collaborative team environment.

We strongly encourage military veterans to apply, and we celebrate diversity!

Join an organization that invests in YOU and shares your commitment to making a positive impact.