Senior Auto Service Manager | Retail Shop, Bonuses

Touch of Gold, LLC; Merrillville (IN); On-site; USD 65,000 - 100,000; Full time

Benefits offered by this job

Health Insurance

Vision & Dental Insurance

Paid Time Off (Holiday & Vacation)

Paid Training

5 Day Work Week

401(k)

Professional Development Reimbursement

Product & Service Discounts

Job summary

Touch of Gold, LLC in Merrillville, IN seeks an experienced Retail Store Manager to oversee daily operations, service writing, and a team of up to ten employees. Responsibilities include delivering outstanding customer service, creating repair orders, and driving shop promotions.

The role requires leadership, scheduling flexibility, and a focus on company values. The position offers annual salary potential with bonuses, and a 5-day work week with benefits.

Qualifications

• Minimum of 5 years of retail store manager experience.
• Automotive Service Writing Experience.
• Excellent customer service disposition.
• Great communication skills.
• Ability to lead and motivate teammates.
• Team building skills.
• Ability to follow directions & process.
• Ability to use computers and software.
• Ability to work a flexible retail schedule including weekends, evenings and holidays.
• Valid driver’s license.

Responsibilities

• Deliver exceptional customer service while listening and consulting customers.
• Follow up with customers, services requested, estimated completion times etc.
• Oversee complete vehicle inspections and then make comprehensive recommendations—building computerized repair orders and sourcing parts.
• Deliver and discuss pricing estimates with customers as well as promoting shop service specials.
• Lead, manage, and train team while keeping in tune with our companies’ vision, purpose, core values, and employee creed.
• Supervise up to ten employees.
• Oversee technicians’ inspections, diagnosing and repairing of domestic, European and Asian cars and light trucks.
• Maintain inventory counts.
• Overall cleanliness and organization of the facility.
• Other duties as assigned.

Skills

Retail store management

Customer service

Communication skills

Team leadership

Computer skills

Flexible schedule

Valid driver’s license

Job description

Touch of Gold, LLC in Merrillville, IN seeks an experienced Retail Store Manager to oversee daily operations, service writing, and a team of up to ten employees. Responsibilities include delivering outstanding customer service, creating repair orders, and driving shop promotions.

The role requires leadership, scheduling flexibility, and a focus on company values. The position offers annual salary potential with bonuses, and a 5-day work week with benefits.