Service Operations Manager

RDO Equipment Co.; Billings (MT); Sur place; USD 80 000 - 110 000; Plein temps

Avantages offerts par ce poste

Competitive compensation

Comprehensive benefits package

Core values-driven culture

Résumé du poste

RDO Equipment Co. in Billings, MT is seeking a Service Operations Manager to lead high-performing service teams, strengthen customer relationships, and optimize day-to-day systems and processes. This role centers on accountability, leadership, and making a measurable impact in our service operations.

The position offers leadership responsibilities across service departments, with competitive compensation and a comprehensive benefits package reflecting experience and industry expertise.

Qualifications

• Leadership experience leading service teams and driving performance.
• Customer-focused mindset with ability to build trusted relationships.
• Tech-savvy with the ability to learn new systems quickly.

Responsabilités

• Lead service operations to ensure efficiency, profitability, and alignment with company benchmarks.
• Develop leaders by coaching Service Managers to drive performance and growth.
• Manage workflow with scheduling, work orders, and operational tools to meet goals.
• Strengthen customer relationships by meeting with customers to ensure satisfaction and growth.
• Champion safety and culture by leading safety efforts and fostering accountability.

Connaissances

Leadership

Customer-focused mindset

Tech savvvy

Industry experience (a plus)

Work authorization

Description du poste

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Service Operations Manager

Locations

Showing 1 location

Billings, MT 59101, USA

• Focal Management
• Full-Time

Description

At RDO Equipment Co., strong leadership keeps our service operations running at their best. As a Service Operations Manager,you’lllead high ‑ performing service teams, strengthen customer relationships, and drive the systems and processes behind day ‑ to ‑ day success. Ifyou’reenergized by leadership, accountability, and making a real impact, this role puts you right at the center of it.

What’s In ItForYou:

• $80,000-$110,000 / year
• Competitive compensation to reflect your experience, leadership, and industryexpertise.
• A comprehensive benefits package that supports your well-being. For more details and to view these offerings, visit RDO’s benefits page.
• A company that lives by its core values: they’renot just words on a wall –they’rehow we work, grow, and lead. Click here to learn more .

Why RDO?

When you join RDO Equipment Co., you’ll become part of an industry-leading team providing a world-class experience for customers who do vital work. We deal in iron from the world’s leading equipment and technology manufacturers, but we’re a people business first. RDO has grown from humble roots, guided by a family’s values, and shaped by the strengths, voices and entrepreneurism of our team members.

Join RDO Equipment Co. in Billings, where you'll enter a team of people passionate about heavy construction machinery, parts and service. As one of our Mountain Construction stores, the Billings team supplies and services machinery from manufacturers like John Deere, Wirtgen and Topcon. In the Midwest, this machinery is vital to progress within industries like mining, construction and oil and gas. Join our team and make an impact on the Billings community and beyond.

What You Will Do:

• Lead service operations: Oversee all aspects of service department operations to ensure efficiency, profitability, and alignment with company benchmarks.
• Develop leaders: Coach and support Service Managers to drive performance and growth.
• Manage workflow and results: Ensure effective use of scheduling, work orders, and operational tools to meet workflow and financial goals.
• Strengthen customer relationships: Proactivelymeetwith customers to ensure satisfaction, build trust, and support business growth.
• Champion safety and culture: Lead safety efforts and foster an engaged, accountable work environment aligned with company values.
• For a complete list ofduties and responsibilities, view thefull job description here .

What You Will Need:

• Leadership experience: Comfort leading leaders, supporting teams, and holding people accountable.
• Customer ‑ focusedmindset: A commitment to delivering a strong customer experience and building trusted relationships.
• Tech ‑ savvy: Confidence using computers and systems, with the ability to learn new tools quickly.
• Industry experience: Familiarity with our industry is aplus butnotrequired—we’llsupport your learning.
• Valid work authorization: Candidates must have valid work authorization and be able towork in the U.S. without company sponsorship.

WhyYou’llLove It Here:

• New equipment: Our service trucks and tooling are consistently updated to ensure you have the best.
• Connected team environment: Getting together and celebrating each other is common in Billings. Everyone gets along.
• Diverse functions: RDO in Billings sells, services and supports a wide range of construction equipment.
• Connection to the cutting edge: Billings is central to RDO’s precision technology operations.
• Opportunities to: grow, learn, and lead in the industry.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.