Regional Aftermarket Manager

RDO Equipment Co.; Bismarck (ND); On-site; USD 100,000 - 130,000; Full time

Benefits offered by this job

Bonus 40%

Comprehensive benefits

Core values culture

Job summary

RDO Equipment Co. in Bismarck, ND seeks a Regional Aftermarket Manager to motivate, manage, and evaluate Customer Service Advisors across the region. You will develop the sales plan, maintain customer relationships, and guide parts and service departments to drive loyalty.

You will lead through coaching, strategic execution, and collaboration with store leadership to ensure exceptional service and regional success. A strong customer focus and leadership experience are essential.

Qualifications

• Leadership experience in supervisory or management roles.
• Customer-focused leadership with long-term relationship building.
• Strategic mindset to develop and execute plans aligning with objectives.
• Excellent verbal and written communication; ability to coach and collaborate.
• Valid work authorization to work in the U.S. without sponsorship.

Responsibilities

• Develop & Coach Leaders: mentor Service Managers and Parts Managers to achieve goals and grow.
• Drive Strategic Performance: lead CSAs through the sales process; mentor territory management, product knowledge, and productivity.
• Champion Customer Success: create processes to enhance the customer experience and relationships.
• Build Engaged Teams: foster accountability, teamwork, communication, and continuous improvement across locations.
• Partner Across the Business: collaborate with branch leaders to ensure consistent execution.
• Refer to full job description for complete duties.

Skills

Leadership

Strategic thinking

Customer focus

Communication

Job description

This individual will provide leadership in motivating, managing, and evaluating the Customer Service Advisors in support of aftermarket sales. They will develop and implement the sales plan and maintain a customer relationship process in an effort to achieve lasting brand and store loyalty. The Regional Aftermarket Manager will effectively lead and guide the management of the parts and service departments on a regional level. They will help coordinate activities and cooperate with all stores within the region to best serve the needs of the customer and employees.

What's In It For You

• $100,000-$130,000 / year
• 40% bonus potential
• A comprehensive benefits package that supports your well-being. For more details and to view these offerings, visit RDO's benefits page.
• A company that lives by its core values: they're not just words on a wall, they're how we work, grow and lead. Learn more about our core values.

Why RDO?

When you join RDO Equipment Co., you’ll become part of an industry-leading team providing a world-class experience for customers who do vital work. We deal in iron from the world’s leading equipment and technology manufacturers, but we’re a people business first. RDO has grown from humble roots, guided by a family’s values, and shaped by the strengths, voices and entrepreneurism of our team members.

Join RDO Equipment Co. in Bismarck, where you'll enter a team of people passionate about heavy construction machinery, parts and service. As one of our Midwest Construction stores, the Bismarck team supplies and services machinery from manufacturers like John Deere, Wirtgen and Vermeer. In the Midwest, this machinery is vital to progress within industries like mining, construction and oil and gas. Join our team and make an impact on the Bismarck community and beyond.

What You Will Do

• Develop & Coach Leaders: Mentor and support Service Managers and Parts Managers, helping them achieve performance goals while fostering professional growth and development.
• Drive Strategic Performance: Lead the Customer Service Advisors (CSAs – aftermarket sales team) throughout the sales process and mentor on territory management, negotiating, product knowledge, and productivity.
• Champion Customer Success: Develop and maintain processes that enhance the customer experience, strengthen relationships, and deliver exceptional service to both internal and external customers.
• Build Engaged Teams: Foster a culture of accountability, teamwork, communication, and continuous improvement across all locations within the region
• Partner Across the Business: Collaborate with branch leaders and cross-functional teams to ensure consistent execution of company initiatives and operational excellence.
• For a complete list of duties and responsibilities, view the full job description here.

What You Will Need

• Leadership Experience: Proven success leading teams, developing leaders, and driving performance in a supervisory or management role.
• Customer-Focused Leadership: A strong commitment to delivering exceptional customer experiences while building long-term relationships with customers and stakeholders.
• Strategic Mindset: Ability to develop and execute plans, manage performance, and align operational activities with business objectives.
• Communication Skills: Excellent verbal and written communication skills with the ability to influence, coach, and collaborate at all levels of the organization.
• Valid work authorization: Candidates must have valid work authorization and be able to work in the U.S. without company sponsorship.

Why You’ll Love It Here

• Training and development: RDO has a culture of training; this is present in Bismarck, where you’ll receive the training you need to succeed.
• Multiple product categories: In Bismarck, we sell and service equipment in categories like construction, mining and agriculture.
• Growth potential: You can grow here. RDO in Bismarck offers diverse options for growing within your career.
• Stability: Our Bismarck location has a large, stable customer base from farmers to contractors.
• A dynamic environment: where no two days are the same.
• A supportive team: that’s as invested in your success as their own as well as opportunities to build on camaraderie throughout the year.
• Opportunities to: grow, learn, and lead in the industry.