Service Operations Manager

RDO Equipment Co; Billings (MT); On-site; USD 80,000 - 110,000; Full time

Benefits offered by this job

32% bonus potential

Comprehensive benefits package

Competitive compensation

Core values driven culture

Billings community impact

Job summary

RDO Equipment Co. is seeking a Service Operations Manager in Billings, MT to lead service teams, strengthen customer relationships, and drive the systems behind day‑to‑day success.

You’ll be at the center of leadership, accountability, and making a real impact. You will oversee service operations, coach Service Managers, manage workflow and tools, and promote a safety‑focused culture that aligns with our values.

Qualifications

• Leadership experience: comfort leading leaders, supporting teams, and holding people accountable.
• Customer‑focused mindset: commitment to delivering a strong customer experience and building trusted relationships.
• Tech‑savvy: confidence using computers and systems, with the ability to learn new tools quickly.
• Industry experience: familiarity with our industry is a plus but not required—we’ll support your learning.
• Valid work authorization: candidates must have valid work authorization and be able to work in the U.S. without company sponsorship.

Responsibilities

• Lead service operations: Oversee all aspects of service department operations to ensure efficiency, profitability, and alignment with company benchmarks.
• Develop leaders: Coach and support Service Managers to drive performance and growth.
• Manage workflow and results: Ensure effective use of scheduling, work orders, and operational tools to meet workflow and financial goals.
• Strengthen customer relationships: Proactively meet with customers to ensure satisfaction, build trust, and support business growth.
• Champion safety and culture: Lead safety efforts and foster an engaged, accountable work environment aligned with company values.
• For a complete list of duties and responsibilities, view the full job description here.

Job description

At RDO Equipment Co., strong leadership keeps our service operations running at their best. As a Service Operations Manager, you’ll lead high‑performing service teams, strengthen customer relationships, and drive the systems and processes behind day‑to‑day success. If you’re energized by leadership, accountability, and making a real impact, this role puts you right at the center of it.

What’s In It For You

• $80,000-$110,000 / year
• 32% bonus potential
• Competitive compensation to reflect your experience, leadership, and industry expertise.
• A comprehensive benefits package that supports your well-being. For more details and to view these offerings, visit RDO’s benefits page.
• A company that lives by its core values: they’re not just words on a wall – they’re how we work, grow, and lead. Click here to learn more.

Why RDO?

When you join RDO Equipment Co., you’ll become part of an industry-leading team providing a world-class experience for customers who do vital work. We deal in iron from the world’s leading equipment and technology manufacturers, but we’re a people business first. RDO has grown from humble roots, guided by a family’s values, and shaped by the strengths, voices and entrepreneurism of our team members.

Join RDO Equipment Co. in Billings, where you'll enter a team of people passionate about heavy construction machinery, parts and service. As one of our Mountain Construction stores, the Billings team supplies and services machinery from manufacturers like John Deere, Wirtgen and Topcon. In the Midwest, this machinery is vital to progress within industries like mining, construction and oil and gas. Join our team and make an impact on the Billings community and beyond.

What You Will Do

• Lead service operations: Oversee all aspects of service department operations to ensure efficiency, profitability, and alignment with company benchmarks.
• Develop leaders: Coach and support Service Managers to drive performance and growth.
• Manage workflow and results: Ensure effective use of scheduling, work orders, and operational tools to meet workflow and financial goals.
• Strengthen customer relationships: Proactively meet with customers to ensure satisfaction, build trust, and support business growth.
• Champion safety and culture: Lead safety efforts and foster an engaged, accountable work environment aligned with company values.
• For a complete list of duties and responsibilities, view the full job description here.

What You Will Need

• Leadership experience: Comfort leading leaders, supporting teams, and holding people accountable.
• Customer‑focused mindset: A commitment to delivering a strong customer experience and building trusted relationships.
• Tech‑savvy: Confidence using computers and systems, with the ability to learn new tools quickly.
• Industry experience: Familiarity with our industry is a plus but not required—we’ll support your learning.
• Valid work authorization: Candidates must have valid work authorization and be able to work in the U.S. without company sponsorship.

Why You’ll Love It Here

• New equipment: Our service trucks and tooling are consistently updated to ensure you have the best.
• Connected team environment: Getting together and celebrating each other is common in Billings. Everyone gets along.
• Diverse functions: RDO in Billings sells, services and supports a wide range of construction equipment.
• Connection to the cutting edge: Billings is central to RDO’s precision technology operations.
• Opportunities to: grow, learn, and lead in the industry.