Service Operations Leader — Industrial Equipment

Modula USA; Franklin (OH); On-site; USD 90,000 - 120,000; Full time

Job summary

Modula USA seeks an experienced Service Manager to lead service operations for our industrial equipment division in Dayton, OH. You will oversee Installation Preparation and Follow-up, Remote Support, repairs, preventive maintenance, and service execution for large projects.

The role focuses on service quality, customer satisfaction, and leadership development, with responsibility for resource efficiency and cross-functional coordination. Occasional travel is required.

Qualifications

• Bachelor’s degree in engineering, Business, Operations Management, or a related field preferred; equivalent education and relevant experience may be considered.
• Five or more years of experience in service operations, field service, technical support, or a related industrial environment.
• At least two years of supervisory or people-management experience.

Responsibilities

• Lead and develop the Service Department team.
• Ensure service work is planned, staffed, and completed safely and on schedule.
• Deliver consistent service across installations, Remote Support, repairs, and preventive maintenance.
• Manage service resources and costs across department activities.
• Oversee service execution for large service agreements and relocation projects.
• Use performance data and customer feedback to address issues and improve service delivery.

Skills

Leadership

Communication

Problem-solving

Analytical skills

Travel readiness

Education

Bachelor’s degree in engineering or related field

Tools

MS Office

CRM systems

Job description

Modula USA seeks an experienced Service Manager to lead service operations for our industrial equipment division in Dayton, OH. You will oversee Installation Preparation and Follow-up, Remote Support, repairs, preventive maintenance, and service execution for large projects.

The role focuses on service quality, customer satisfaction, and leadership development, with responsibility for resource efficiency and cross-functional coordination. Occasional travel is required.