Industrial Equipment Service Operations Leader

Wiese Group; Baltimore (MD); On-site; USD 85,000 - 110,000; Full time

Job summary

Wiese USA in Baltimore, MD is seeking a Service Manager to lead a skilled team of technicians and drive outstanding service outcomes for customers. You will oversee daily service operations, dispatch, scheduling, and customer relations to keep equipment moving and customers productive.

You will build a high-performing team, foster strong customer partnerships, and shape the future of service delivery in a fast-paced material handling environment.

Qualifications

• 5+ years of experience in service operations, in a leadership position.
• Strong technical knowledge of forklifts or similar equipment preferred.
• Proven leadership, coaching, and team management skills.
• Excellent customer service and relationship management abilities.
• Strong organizational and problem-solving skills.
• Proficiency with service management software and Microsoft Office.
• Familiarity with OSHA safety regulations

Responsibilities

• Team Leadership: Recruit, train, schedule, and supervise service technicians and support staff to ensure high productivity and professional development.
• Service Operations: Manage daily service department operations, including dispatching, scheduling, and work order management.
• Customer Support: Build and maintain strong relationships with customers by ensuring timely service, clear communication, and effective problem resolution.
• Performance Management: Monitor technician performance, track KPIs, and implement process improvements to increase efficiency and service quality.
• Safety & Compliance: Enforce company safety policies and ensure compliance with OSHA and company standards.
• Financial Oversight: Manage service department budgets, control costs, review billing accuracy, and help drive service revenue growth.
• Equipment & Parts Coordination: Work closely with parts and operations teams to ensure availability of necessary components for repairs and maintenance.
• Continuous Improvement: Identify opportunities to improve processes, reduce downtime for customers, and enhance overall service delivery.

Skills

Leadership

Team management

Customer service

OSHA knowledge

Microsoft Office

Service management software

Tools

Service management software

Job description

Wiese USA in Baltimore, MD is seeking a Service Manager to lead a skilled team of technicians and drive outstanding service outcomes for customers. You will oversee daily service operations, dispatch, scheduling, and customer relations to keep equipment moving and customers productive.

You will build a high-performing team, foster strong customer partnerships, and shape the future of service delivery in a fast-paced material handling environment.