Industrial Service Operations Leader

Modula Inc.; Franklin (OH); On-site; USD 90,000 - 130,000; Full time

Job summary

Modula Inc. is seeking an experienced Service Manager to lead service operations for our industrial equipment business. This role oversees Installation Preparation and Follow-up, Remote Support, repairs, preventive maintenance, and service execution for large projects.

The Service Manager is accountable for service quality, customer satisfaction, employee development, and efficient use of resources, while coordinating with Sales, Engineering and other stakeholders. Travel up to 25% is required.

Qualifications

• Bachelor’s degree in engineering, business, operations management or related field; equivalent experience considered.
• 5+ years in service operations, field service, technical support or related industrial environment.
• At least 2 years of supervisory or people-management experience.
• Strong leadership, communication, organization and problem-solving skills.
• Analytical and reporting skills, including interpreting service and cost data.
• Ability to travel up to 25% as business needs require.

Responsibilities

• Lead and develop the Service Department team.
• Ensure service work is planned, staffed, and completed safely and on schedule.
• Oversee installation readiness, scheduling, progress follow-up, and closeout.
• Monitor labor, travel, parts, and other service costs; identify variances and coordinate corrective actions.
• Oversee Remote Support response, case ownership, escalation, and customer communication.
• Lead service execution for large agreements and relocation projects with cross-functional teams.
• Monitor service performance, costs, workload, quality, and customer outcomes; report to the Director of Service.

Skills

Leadership

Communication

Organization

Problem-solving

Analytical

Travel readiness

Education

Bachelor’s degree in engineering, Business, Operations Management, or related field

Tools

Microsoft Office

CRM systems

Job description

Modula Inc. is seeking an experienced Service Manager to lead service operations for our industrial equipment business. This role oversees Installation Preparation and Follow-up, Remote Support, repairs, preventive maintenance, and service execution for large projects.

The Service Manager is accountable for service quality, customer satisfaction, employee development, and efficient use of resources, while coordinating with Sales, Engineering and other stakeholders. Travel up to 25% is required.