Industrial Service Operations Lead

Millennium Power, Inc.; Westfield (MA); On-site; USD 70,000 - 90,000; Full time

Job summary

Millennium Power, Inc. is looking for a Service Supervisor to oversee daily service operations, ensuring high-quality standards and customer commitments are met. The role requires strong leadership skills and mechanical knowledge, managing technicians in an industrial setting.

The candidate will coordinate service projects, maintain customer relations, and promote safety within operations. Required qualifications include 5 years of relevant experience and strong communication abilities. Join us in enhancing our service operations!

Qualifications

• Minimum of 5 years of experience in industrial service or related operations.
• Previous supervisory or team leadership experience preferred.
• Strong understanding of industrial and rotating equipment.
• Excellent communication, customer service, and organizational skills.
• Ability to prioritize multiple projects in a fast-paced environment.

Responsibilities

• Supervise and support service technicians and shop personnel.
• Coordinate and monitor service and repair projects.
• Serve as primary point of contact for customer service inquiries.
• Enforce safety policies and ensure compliance with regulations.
• Review and approve technician time records and service documentation.

Skills

Mechanical aptitude

Communication skills

Problem-solving abilities

Organizational skills

Customer service

Tools

Microsoft Office

ERP/service management systems

Job description

Millennium Power, Inc. is looking for a Service Supervisor to oversee daily service operations, ensuring high-quality standards and customer commitments are met. The role requires strong leadership skills and mechanical knowledge, managing technicians in an industrial setting.

The candidate will coordinate service projects, maintain customer relations, and promote safety within operations. Required qualifications include 5 years of relevant experience and strong communication abilities. Join us in enhancing our service operations!