Service Operations Leader — Industrial Equipment

Wiese Group; Wichita (KS); On-site; USD 65,000 - 100,000; Full time

Job summary

Wiese USA in Wichita, KS is seeking a Service Manager to lead a team of technicians, oversee daily service operations, and strengthen customer relationships. You’ll drive performance, manage dispatching and work orders, and ensure timely, high-quality service delivery.

The role emphasizes leadership, coaching, and strong organizational skills to reduce downtime and improve service efficiency for customers in the material handling industry.

Qualifications

• 5+ years of experience in service operations, in a leadership position.
• Strong technical knowledge of forklifts or similar equipment preferred.
• Proven leadership, coaching, and team management skills.
• Excellent customer service and relationship management abilities.
• Strong organizational and problem-solving skills.

Responsibilities

• Team Leadership: Recruit, train, schedule, and supervise service technicians and support staff to ensure high productivity and professional development.
• Service Operations: Manage daily service department operations, including dispatching, scheduling, and work order management.
• Customer Support: Build and maintain strong relationships with customers by ensuring timely service, clear communication, and effective problem resolution.
• Performance Management: Monitor technician performance, track KPIs, and implement process improvements to increase efficiency and service quality.
• Safety & Compliance: Enforce company safety policies and ensure compliance with OSHA and company standards.
• Financial Oversight: Manage service department budgets, control costs, review billing accuracy, and help drive service revenue growth.
• Equipment & Parts Coordination: Work closely with parts and operations teams to ensure availability of necessary components for repairs and maintenance.
• Continuous Improvement: Identify opportunities to improve processes, reduce downtime for customers, and enhance overall service delivery.

Skills

Team Leadership

Coaching

Mentoring

Customer Relationships

Problem Solving

Organizational Skills

Communication

OSHA Knowledge

Tools

Service Management Software

Microsoft Office

Job description

Wiese USA in Wichita, KS is seeking a Service Manager to lead a team of technicians, oversee daily service operations, and strengthen customer relationships. You’ll drive performance, manage dispatching and work orders, and ensure timely, high-quality service delivery.

The role emphasizes leadership, coaching, and strong organizational skills to reduce downtime and improve service efficiency for customers in the material handling industry.