Service Operations Leader – Heavy Trucks

Paycom - ATS; Brookhaven (MS); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Competitive Salary + Commission

Medical, Dental & Vision Insurance

401(k) Retirement Plan

Disability Insurance

In-House Training & Career Development

Advancement Opportunities

State-of-the-Art Facilities

Job summary

Empire Truck Sales, Brookhaven, MS, is seeking an experienced Service Manager to lead our service team and deliver exceptional customer experiences. This full-time role requires leadership in a heavy-truck service environment and a focus on safety, quality, and profitability.

Ideal candidates have strong communication skills and a track record of operational excellence in a dealership setting. Join a growing company with opportunities for advancement and a commitment to training.

Qualifications

• Experience leading technicians and managing service operations in a dealership or fleet environment.
• Strong leadership, communication, and organization for a fast-paced service department.
• Experience in diesel or heavy truck service is a plus.

Responsibilities

• Lead and support a high-performing service team
• Deliver outstanding customer service
• Manage workflow, productivity, and department profitability
• Provide technical support and service guidance
• Collaborate with sales, parts, and operations teams
• Build strong customer relationships

Skills

Leadership

Communication

Organizational Skills

Customer Service

Diesel Knowledge

Dealership Systems

Tools

Dealership Management Systems

Microsoft Office

Job description

Empire Truck Sales, Brookhaven, MS, is seeking an experienced Service Manager to lead our service team and deliver exceptional customer experiences. This full-time role requires leadership in a heavy-truck service environment and a focus on safety, quality, and profitability.

Ideal candidates have strong communication skills and a track record of operational excellence in a dealership setting. Join a growing company with opportunities for advancement and a commitment to training.