Service Manager | Brookhaven, MS (37311)

Paycom - ATS; Brookhaven (MS); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Competitive Salary + Commission

Medical, Dental & Vision Insurance

401(k) Retirement Plan

Disability Insurance

In-House Training & Career Development

Advancement Opportunities

State-of-the-Art Facilities

Job summary

Empire Truck Sales, Brookhaven, MS, is seeking an experienced Service Manager to lead our service team and deliver exceptional customer experiences. This full-time role requires leadership in a heavy-truck service environment and a focus on safety, quality, and profitability.

Ideal candidates have strong communication skills and a track record of operational excellence in a dealership setting. Join a growing company with opportunities for advancement and a commitment to training.

Qualifications

• Experience leading technicians and managing service operations in a dealership or fleet environment.
• Strong leadership, communication, and organization for a fast-paced service department.
• Experience in diesel or heavy truck service is a plus.

Responsibilities

• Lead and support a high-performing service team
• Deliver outstanding customer service
• Manage workflow, productivity, and department profitability
• Provide technical support and service guidance
• Collaborate with sales, parts, and operations teams
• Build strong customer relationships

Skills

Leadership

Communication

Organizational Skills

Customer Service

Diesel Knowledge

Dealership Systems

Tools

Dealership Management Systems

Microsoft Office

Job description

Job Details: Level: Management, Job Location: BROOKHAVEN - Empire Truck Sales, LLC - Brookhaven, MS 39601, Position Type: Full Time, Travel Percentage: Negligible, Job Shift: Days, Lead with Excellence as a Service Manager at Empire Truck Sales

Empire Truck Sales — one of the Southeast’s leading Freightliner and Western Star dealerships — is hiring an experienced Service Manager to lead our service team and deliver exceptional customer experiences.

If you’re a motivated leader with experience in heavy truck or automotive service, strong communication skills, and a passion for operational excellence, we want to hear from you.

What You’ll Do

• Lead and support a high-performing service team
• Deliver outstanding customer service
• Manage workflow, productivity, and department profitability
• Provide technical support and service guidance
• Collaborate with sales, parts, and operations teams
• Build strong customer relationships

Qualifications: What You’ll Need

• 2+ years of experience preferred in a Shop Foreman, Service Manager, Assistant Service Manager, or similar leadership role within a heavy truck, automotive, fleet maintenance, transportation, equipment, or related mechanical service environment. Candidates should have experience leading technicians and managing repair, maintenance, or service operations in a technical, industrial, or dealership setting.
• Experience managing technicians in a dealership, fleet, or service environment
• Strong leadership, communication, and organizational skills
• Retail dealership service experience preferred
• Experience as a diesel mechanic and/or DTNA (Freightliner or Western Star) knowledge is a plus
• Ability with Microsoft Office and dealership management systems
• Ability to thrive in a fast-paced diesel service department environment
• Strong commitment to safety, quality, and customer satisfaction

Why Join Empire Truck Sales?

At Empire Truck Sales, we offer more than a job — we offer a long-term career with a company known for stability, growth, and excellence in the transportation industry.

Benefits Include:

• Competitive Salary + Commission
• Medical, Dental & Vision Insurance
• 401(k) Retirement Plan
• Paid Short & Long-Term DisabilityIn-House Training & Career Development
• Advancement Opportunities
• State-of-the-Art Facilities

Build Your Career with Empire

At Empire Truck Sales, we’re committed to teamwork, customer service, and investing in our people. Join a company where your leadership can make a real impact.

Empire Truck Sales is a drug-free workplace. Employment offers are contingent upon background check and drug screening.

Empire Truck Sales, LLC is an Equal Opportunity Employer.