Service Manager: Heavy Truck Ops & Customer Excellence

Paycom - ATS; Brookhaven (MS); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Competitive salary + commission

Medical, dental & vision insurance

401(k) retirement plan

In-house training & career development

Advancement opportunities

Job summary

Empire Truck Sales in Brookhaven, MS invites an experienced Service Manager to lead our service team and deliver exceptional customer experiences within a busy dealership environment.

You'll oversee workflow, productivity, and profitability, provide technical guidance, and collaborate with sales, parts, and operations to build strong customer relationships. A background in heavy truck or automotive service is preferred.

Qualifications

• 2+ years of leadership experience in a heavy truck or dealership service environment.
• Experience managing technicians and service operations.
• Strong communication and organizational skills.

Responsibilities

• Lead and support a high-performing service team.
• Deliver outstanding customer service and build relationships.
• Manage workflow, productivity, and department profitability.
• Provide technical support and guidance to the team.
• Collaborate with sales, parts, and operations.

Skills

Leadership

Communication

Team management

Staff supervision

Tools

Microsoft Office

Dealership management systems

Job description

Empire Truck Sales in Brookhaven, MS invites an experienced Service Manager to lead our service team and deliver exceptional customer experiences within a busy dealership environment.

You'll oversee workflow, productivity, and profitability, provide technical guidance, and collaborate with sales, parts, and operations to build strong customer relationships. A background in heavy truck or automotive service is preferred.