Service Manager | Brookhaven, MS

Paycom - ATS; Brookhaven (MS); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Competitive salary + commission

Medical, dental & vision insurance

401(k) retirement plan

In-house training & career development

Advancement opportunities

Job summary

Empire Truck Sales in Brookhaven, MS invites an experienced Service Manager to lead our service team and deliver exceptional customer experiences within a busy dealership environment.

You'll oversee workflow, productivity, and profitability, provide technical guidance, and collaborate with sales, parts, and operations to build strong customer relationships. A background in heavy truck or automotive service is preferred.

Qualifications

• 2+ years of leadership experience in a heavy truck or dealership service environment.
• Experience managing technicians and service operations.
• Strong communication and organizational skills.

Responsibilities

• Lead and support a high-performing service team.
• Deliver outstanding customer service and build relationships.
• Manage workflow, productivity, and department profitability.
• Provide technical support and guidance to the team.
• Collaborate with sales, parts, and operations.

Skills

Leadership

Communication

Team management

Staff supervision

Tools

Microsoft Office

Dealership management systems

Job description

Lead with Excellence as a Service Manager at Empire Truck SalesEmpire Truck Sales — one of the Southeast’s leading Freightliner and Western Star dealerships — is hiring an experienced Service Manager to lead our service team and deliver exceptional customer experiences.If you’re a motivated leader with experience in heavy truck or automotive service, strong communication skills, and a passion for operational excellence, we want to hear from you.What You’ll DoLead and support a high-performing service teamDeliver outstanding customer serviceManage workflow, productivity, and department profitabilityProvide technical support and service guidanceCollaborate with sales, parts, and operations teamsBuild strong customer relationshipsWhat You’ll Need2+ years of experience preferred in a Shop Foreman, Service Manager, Assistant Service Manager, or similar leadership role within a heavy truck, automotive, fleet maintenance, transportation, equipment, or related mechanical service environment. Candidates should have experience leading technicians and managing repair, maintenance, or service operations in a technical, industrial, or dealership setting.Experience managing technicians in a dealership, fleet, or service environmentStrong leadership, communication, and organizational skillsRetail dealership service experience preferredExperience as a diesel mechanic and/or DTNA (Freightliner or Western Star) knowledge is a plusAbility with Microsoft Office and dealership management systemsAbility to thrive in a fast-paced diesel service department environmentStrong commitment to safety, quality, and customer satisfactionWhy Join Empire Truck Sales?At Empire Truck Sales, we offer more than a job — we offer a long-term career with a company known for stability, growth, and excellence in the transportation industry.Benefits Include:Competitive Salary + CommissionMedical, Dental & Vision Insurance401(k) Retirement PlanPaid Short & Long-Term DisabilityIn-House Training & Career DevelopmentAdvancement OpportunitiesState-of-the-Art FacilitiesBuild Your Career with EmpireAt Empire Truck Sales, we’re committed to teamwork, customer service, and investing in our people. Join a company where your leadership can make a real impact.Apply today and drive your career forward with Empire Truck Sales.Empire Truck Sales is a drug-free workplace. Employment offers are contingent upon background check and drug screening.Empire Truck Sales, LLC is an Equal Opportunity Employer.