Senior Service Manager - Heavy Truck Operations

Empire Truck Sales; Winona (MS); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

Disability Insurance

Training & Career Development

Advancement Opportunities

Job summary

Empire Truck Sales in the Southeast is seeking an experienced Service Manager to lead our service team and deliver exceptional customer experiences across our heavy truck and automotive service operations.

You will oversee workflow, productivity, and department profitability, provide technical guidance, and collaborate with Sales, Parts, and Operations to build lasting customer relationships while upholding safety and quality standards.

Qualifications

• 2+ years in a leadership role within heavy truck/ automotive service.
• Experience leading technicians and managing repair/maintenance operations.
• Strong leadership, communication, and organizational skills.
• Retail dealership service experience preferred.
• DTNA Freightliner/Western Star knowledge a plus.

Responsibilities

• Lead and support a high-performing service team.
• Manage workflow, productivity, and department profitability.
• Provide technical support and service guidance.
• Collaborate with sales, parts, and operations teams.
• Build strong customer relationships.

Skills

Leadership

Communication

Customer service

Operations management

Diesel/heavy-truck knowledge

Dealership systems

Microsoft Office

Job description

Empire Truck Sales in the Southeast is seeking an experienced Service Manager to lead our service team and deliver exceptional customer experiences across our heavy truck and automotive service operations.

You will oversee workflow, productivity, and department profitability, provide technical guidance, and collaborate with Sales, Parts, and Operations to build lasting customer relationships while upholding safety and quality standards.