Service Operations Leader – Heavy Equipment

Storm Search LLC.; Springfield (MO); On-site; USD 65,000 - 90,000; Full time

Job summary

Storm Search LLC. is seeking a Service Manager to oversee day-to-day service department operations, maintain strong customer relationships, and ensure efficient, profitable service delivery.

You will manage work orders, invoicing, warranty claims, technician performance, scheduling, and training, while coordinating with manufacturers and engineering teams to address service needs effectively. The role emphasizes safety, quality, and process improvement.

Qualifications

• High school diploma or GED.
• Two-year certificate or degree from a college or technical school or at least five years of related experience and/or training in a subordinate service position.
• Strong knowledge of heavy construction equipment repair methods, materials, tools, and techniques.
• Ability to learn and adapt to new procedures, technology, and processes.

Responsibilities

• Build and maintain strong, professional relationships with customers.
• Open and close work orders in a timely manner to minimize aged work-in-process.
• Complete service data, invoices, reports, and required documentation.
• Perform basic diagnostics and help determine necessary repairs.
• Advise customers regarding required repairs and replacement parts.
• Assist with repairing or replacing damaged or worn components as needed.
• Test repaired or assembled equipment to verify proper performance and compliance.
• Prepare warranty claims and supporting documentation.
• Maintain accurate service and quality control records.
• Complete job status reports and maintain work order logs.
• Address customer invoicing questions and billing issues.
• Maintain the department's billing cycle and work-in-process efficiency.
• Use the Standard Pricing Guide (SPG) and Marketing Service Times (MSTs) when quoting and pricing jobs.
• Maintain current knowledge of company and competitor products.
• Read and understand operating manuals, blueprints, and technical drawings.

Skills

Customer service

Communication

Organizational skills

Time management

Teamwork

Problem solving

Technology literacy

Education

High school diploma or GED

Associate degree or technical certificate

Tools

Microsoft Office

Job description

Storm Search LLC. is seeking a Service Manager to oversee day-to-day service department operations, maintain strong customer relationships, and ensure efficient, profitable service delivery.

You will manage work orders, invoicing, warranty claims, technician performance, scheduling, and training, while coordinating with manufacturers and engineering teams to address service needs effectively. The role emphasizes safety, quality, and process improvement.