Service Department Leader - Heavy Equipment

Columbus Equipment Company; Northern (KY); Hybrid; USD 60,000 - 90,000; Full time

Benefits offered by this job

Health/Dental/Vision

401K

Vacation & PTO

STD/Life/Disability

Paid Holidays

Tailored Training

Tuition Reimbursement

Competitive Pay

Succession Pathway

Job summary

Columbus Equipment Company, a long-standing heavy equipment dealer, seeks a Service Supervisor to lead the service team and ensure customer satisfaction and profitability. You will coordinate with customers, manage paperwork, and oversee technicians while upholding safety standards and asset care.

The role emphasizes strong leadership, excellent communication, and the ability to resolve issues efficiently, with an emphasis on teamwork and reliability within a family-owned Midwest operation.

Qualifications

• Three+ years of experience with earth moving equipment parts and service in a customer contact role.
• Strong leadership and coaching abilities.
• Positive attitude with problem-solving skills.
• Excellent verbal and written communication.
• Basic computer skills required.
• Ability to pass Pre-Employment Criminal Background and DOT Drug Test.

Responsibilities

• Ensure customer satisfaction and profitability within the service department.
• Communicate with customers and resolve disputes ethically.
• Maintain timely paperwork flow to keep work in process low.
• Provide timely and accurate invoices to customers with support staff.
• Oversee human resources within the department and maintain technician productivity and safety.
• Oversee replacement and repair of internal physical assets.

Skills

Leadership

Team player

Communication skills

Computer skills (MS Excel/Outlook/Word

Education

High school diploma

College/Tech school (helpful)

Tools

Microsoft Excel

Outlook

Word

Job description

Columbus Equipment Company, a long-standing heavy equipment dealer, seeks a Service Supervisor to lead the service team and ensure customer satisfaction and profitability. You will coordinate with customers, manage paperwork, and oversee technicians while upholding safety standards and asset care.

The role emphasizes strong leadership, excellent communication, and the ability to resolve issues efficiently, with an emphasis on teamwork and reliability within a family-owned Midwest operation.