Service Department Leader - Heavy Equipment

Columbus Equipment Company; Ohio; Hybrid; USD 60,000 - 90,000; Full time

Benefits offered by this job

Health/Dental/Vision

401K

Vacation & PTO

STD/Life/Disability

Paid Holidays

Tailored Training

Tuition Reimbursement

Competitive Pay

Succession Pathway

Job summary

Columbus Equipment Company, a long-standing heavy equipment dealer, seeks a Service Supervisor to lead the service team and ensure customer satisfaction and profitability. You will coordinate with customers, manage paperwork, and oversee technicians while upholding safety standards and asset care.

The role emphasizes strong leadership, excellent communication, and the ability to resolve issues efficiently, with an emphasis on teamwork and reliability within a family-owned Midwest operation.

Qualifications

• Three+ years of experience with earth moving equipment parts and service in a customer contact role.
• Strong leadership and coaching abilities.
• Positive attitude with problem-solving skills.
• Excellent verbal and written communication.
• Basic computer skills required.
• Ability to pass Pre-Employment Criminal Background and DOT Drug Test.

Responsibilities

• Ensure customer satisfaction and profitability within the service department.
• Communicate with customers and resolve disputes ethically.
• Maintain timely paperwork flow to keep work in process low.
• Provide timely and accurate invoices to customers with support staff.
• Oversee human resources within the department and maintain technician productivity and safety.
• Oversee replacement and repair of internal physical assets.

Skills

Leadership

Team player

Communication skills

Computer skills (MS Excel/Outlook/Word

Education

High school diploma

College/Tech school (helpful)

Tools

Microsoft Excel

Outlook

Word

Job description

In 1952, Columbus Equipment Company was founded by Bill Early, who was known around the world as a legend – a true innovator in the heavy equipment industry. Recognized today asOhio's Dependable Dealer, the company's commitment to employees and unmatched reputation for product support excellence extends across the State of Ohio, as well as the Midwest region.

Remaining a family owned business, Columbus Equipment has expanded into ten locations and continues to be committed to being the best—the best equipment, the best product support, the best customer service, and the best overall experience when it comes to purchasing heavy equipment.

We realize that our employees are our most important resource, and that our customers are our most important asset. At Columbus Equipment Company, our customers are our first priority, and we are looking to add team members that will help us build partnerships that will foster success.

Whether you're looking to embark upon a new career or bring a wealth of experience to the table. Columbus Equipment Company is offering attractive benefit packages and compelling career tracks to those in search of a position within our company including, but not limited to:

• Health dental and vision insurance
• 401K
• Vacation and PTO
• STD, Life, and Disability Insurance
• Paid Holidays
• Tailored Training
• Tuition Assistance/Reimbursement
• Competitive Compensation
• Succession Pathway

Responsibilities and Duties

• The Service Supervisor is responsible for customer satisfaction and overall profitability within the service department's areas of responsibility.
• Candidate communicates with customers and ethically resolves disputes keeping the customer and company's interest in mind.
• The Service Supervisor is responsible for timely paperwork flow keeping work in process as low as possible.
• With assistance from the support staff, the Service Supervisor provides timely and accurate invoices to customers.
• He/she is also responsible for the human resources within the department, with a focus of maintaining a high level of technician productivity, efficiency, and safety.
• The individual recommends and oversees replacement and repair of internal physical assets.

Qualifications

• High school diploma, college, and/or tech school helpful.
• Three or more years of experience with earth moving equipment parts and service in a customer contact position.
• Candidate must have proven track record in customer satisfaction
• Strong leadership and coaching abilities
• Positive attitude, problem solving skills
• Excellent verbal and written communications.
• Candidate must be highly motivated and be able to work well in a team environment.
• Basic computer skills required.
• Must be able to pass a Pre-Employment Criminal Background screening and DOT Drug Test

Qualifications

Behaviors

Required

Dedicated

Dedicated

: Devoted to a task or purpose with loyalty or integrity

Team Player

Team Player

: Works well as a member of a group

Experience

Required

Basic computer skills including Microsoft Excel, Outlook and Word

3 years:

3 years:

Experience with earth moving equipment parts and service in a customer contact position

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.