Service Operations Leader, Heavy Equipment

CraneWorks, LLC

St. Louis (MO)

On-site

USD 85,000 - 115,000

Full time

5 days ago

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Benefits offered by this job

Health insurance

Paid time off

Dental insurance

401(k)

401(k) matching

Vision insurance

Life insurance

Referral program

Professional development assistance

Job summary

CraneWorks, LLC is seeking a Service Manager in St. Louis to lead both shop and field service operations.

You will drive employee leadership, customer satisfaction, and branch performance while collaborating with Operations, Parts, Sales, and HR to maximize technician productivity and deliver top-notch service. The role emphasizes safety, quality, and continuous improvement, requiring strong knowledge of hydraulic, electrical, diesel, and mechanical systems, plus ERP experience and budgeting

Qualifications

Five or more years of leadership experience in heavy equipment, crane, construction equipment, truck, diesel, or industrial service.
Associate's or Bachelor's degree in Business, Engineering, Diesel Technology, or related field is preferred.
Experience using Karmak, or other enterprise resource planning (ERP), service management, or dealership management systems is strongly preferred.
Strong knowledge of hydraulic, electrical, diesel, and mechanical systems.
Demonstrated leadership, coaching, and performance management experience.
Excellent customer service, communication, and organizational skills.
Proficiency with Microsoft Office and business management software.
Valid driver's license.
OEM certifications or crane industry experience.
Lean or Continuous Improvement experience.

Responsibilities

Lead, coach, develop, and evaluate service personnel.
Manage daily shop and field service operations, scheduling, and workflow.
Monitor technician productivity, efficiency, utilization, and labor recovery.
Ensure repair orders, estimates, billing, and warranty documentation are accurate and timely.
Maintain compliance with OSHA, DOT, EPA, ANSI, OEM, and Company safety requirements.
Conduct safety meetings, incident reviews, and corrective actions as necessary.
Partner with HR regarding recruiting, onboarding, performance management, and employee relations.
Develop customer relationships and resolve escalated service concerns.
Monitor departmental budget, revenue, gross profit, and cost controls.
Utilize ERP systems, Microsoft 365, and reporting dashboards to monitor KPIs.
Drive continuous improvement initiatives and operational excellence.
Perform other duties as assigned.