Service Operations Leader — Equipment, Team & Quality

McClung-Logan Equipment Company; Baltimore (MD); On-site; USD 90,000 - 120,000; Full time

Job summary

McClung-Logan Equipment Company is seeking a Service Manager to oversee daily service department operations. You will lead shop and field service, manage work orders, ensure safety and quality, and drive customer satisfaction.

You will supervise technicians, coordinate with parts and sales, and ensure accurate billing while meeting financial targets. Strong leadership, equipment knowledge, and communication skills are essential.

Qualifications

• 5+ years of experience in service management or supervisory role in heavy equipment, trucking, or a related field.
• Strong technical knowledge of construction equipment and hydraulic, electrical, and diesel systems.
• Proven leadership, customer service, and organizational skills.
• Proficient with service software, Microsoft Office, and OEM diagnostic systems.
• High school diploma or equivalent; technical degree preferred.

Responsibilities

• Oversee all service department functions including shop and field service operations.
• Schedule and prioritize work orders to meet customer needs and maximize productivity.
• Monitor work-in-progress and ensure timely completion and accurate billing.
• Manage warranty and policy claim submissions with OEMs.
• Hire, train, mentor, and evaluate service technicians and support staff.
• Conduct regular performance reviews and coaching to improve productivity and quality.
• Foster a culture of teamwork, accountability, and continuous improvement.
• Serve as primary contact for major service customers with clear communication and timely updates.
• Provide accurate estimates and timelines to customers; resolve complaints professionally.
• Monitor department performance against labor, gross profit, WIP, and recovery targets.
• Approve work orders, invoices, and purchase orders per policy and document service work thoroughly.
• Ensure safety standards, OSHA/compliance, and proper PPE usage; coordinate interdepartmentally.

Skills

Leadership

Customer service

Organizational skills

Team management

Communication

Education

High school diploma or equivalent; technical degree preferred

Tools

Service software

Microsoft Office

OEM diagnostic systems

Job description

McClung-Logan Equipment Company is seeking a Service Manager to oversee daily service department operations. You will lead shop and field service, manage work orders, ensure safety and quality, and drive customer satisfaction.

You will supervise technicians, coordinate with parts and sales, and ensure accurate billing while meeting financial targets. Strong leadership, equipment knowledge, and communication skills are essential.