Service Operations Leader for Growth & Customer Experience

Paycom - ATS; Plainview (MN); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

PTO, Holiday Pay

401k with company match

Health insurance options

Dental and Vision plans

Flexible Spending Plans

Company paid life insurance

Short-Term Disability

Voluntary Benefits available

Employee Assistance Program

Uniform/clothing allowance

Employee Discount Programs

Job summary

Midwest Machinery Co. in Plainview, MN is seeking a Service Department Manager to optimize processes, supervise staff, and drive profitable service labor sales. You will manage workflows, oversee scheduling and job assignments, and ensure compliance with safety standards.

The role requires 3+ years in service operations, strong customer service, and knowledge of financial principles related to service. Applicants need a valid driver’s license and willingness to work extended hours, including

Qualifications

• High School Diploma or equivalent.
• 3+ years experience in Service Department operations.
• Proficient with MS Office and internet functions.
• Excellent written and verbal communication.
• Familiar with John Deere and competitive products.
• Basic understanding of financial principles relative to Service Department operations.
• Ability to analyze and interpret internal reports.
• Excellent customer service skills.

Responsibilities

• Develops, communicates, enforces and monitors effective Service Department processes to ensure internal and external customer satisfaction
• Assists in developing, and executes, Service Department marketing plan and monitors monthly to ensure achievement of departmental goals
• Coordinates customer clinics and related promotional events
• Monitors all service warranty and Product Improvement Program expiration dates to keep within the required timeframe to receive maximum credit
• Schedules and assigns jobs and work areas to employees in the Service Department according to their skills and knowledge
• Reviews work orders for completeness and accuracy prior to customer billing: closes work orders in a timely fashion
• Ensures all departmental tools, equipment, and vehicles are in good working order
• Manages recruiting, staffing and employee development activities for employees reporting to this position
• Participates in service EDUCATE training program required for the development of skills and knowledge
• Participates in, or hosts, at least one local school-related career day/experience per year
• Attracts, retains, and effectively engages department personnel.
• Attends to, and resolves, employee and inter-departmental issues in a fair and expedient manner
• Maintains and promotes a safe work environment. Demonstrates understanding of and ability to follow all safety rules and regulations in performing work assignments
• Performs other duties as assigned

Skills

MS Office

Written & verbal communication

Customer service

Financial principles

Data analysis

John Deere familiarity

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

Midwest Machinery Co. in Plainview, MN is seeking a Service Department Manager to optimize processes, supervise staff, and drive profitable service labor sales. You will manage workflows, oversee scheduling and job assignments, and ensure compliance with safety standards.

The role requires 3+ years in service operations, strong customer service, and knowledge of financial principles related to service. Applicants need a valid driver’s license and willingness to work extended hours, including