Service Excellence Manager - Growth & Customer Impact

Greenway-Equipment; North Little Rock (AR); On-site; USD 65,000 - 90,000; Full time

Job summary

Greenway-Equipment is seeking a Service Department Leader to drive revenue, manage expenses, and ensure exceptional customer satisfaction across service operations. The role involves creating annual goals and budgets, coordinating with location and central teams, and guiding staff through process adherence and continuous improvement.

The position requires strong leadership, basic mechanical knowledge, and experience with diagnostic tools.

Qualifications

• 3+ years of experience in a service department; proven ability to meet performance metrics.
• Basic mechanical knowledge.
• Experience operating vehicles, tools, and equipment for diagnostics.

Responsibilities

• Communicates, enforces, and monitors service department processes to ensure customer satisfaction.
• Drives revenue, manages expenses, and generates profitability meeting or exceeding budget for the service department.
• Creates annual location service department goals and budget aligned with financial and operational objectives.
• Executes service department marketing plan with direction from VP of Service Operations and Marketing manager.
• Schedules and assigns jobs and work areas to employees in the service department.

Skills

Service management

Leadership

Budgeting

Customer service

Problem solving

Tools

Service ADVISOR

Job description

Greenway-Equipment is seeking a Service Department Leader to drive revenue, manage expenses, and ensure exceptional customer satisfaction across service operations. The role involves creating annual goals and budgets, coordinating with location and central teams, and guiding staff through process adherence and continuous improvement.

The position requires strong leadership, basic mechanical knowledge, and experience with diagnostic tools.