Service Operations Leader | Client Relations & Budgeting

Globalchannelmanagement; Massachusetts; On-site; USD 85,000 - 130,000; Full time

Job summary

Globalchannelmanagement in Massachusetts seeks a General Manager to lead service operations, develop high-performing teams, and strengthen client relationships. The role emphasizes budgeting, forecasting, and strategic planning to deliver cost-effective service in a fast-paced setting.

You will own budgets, staffing, and KPIs while fostering a positive culture and partnering with clients to drive service innovation and satisfaction across the organization.

Qualifications

• 2–5 years of management experience.
• Experience leading and developing teams in a fast-paced, service-driven environment.
• Experience managing contract-based operations within a service line such as hospitality, fitness, transportation, or grounds.
• Proven experience leading and developing teams in a fast-paced, service-driven environment.
• Expertise in managing contract-based operations within a service line such as hospitality, fitness, transportation, or grounds.
• Relationship-building skills with a track record of managing client expectations and fostering trust.
• Solid financial acumen with budgeting, forecasting, and driving cost-effective service delivery.
• Strategic mindset with ability to handle day-to-day operational challenges and long-term planning.
• Associate degree or bachelor’s degree or equivalent experience
• Client relationship management, budgeting, forecasting, financial acumen, operational KPIs, strategic planning, resource optimization

Responsibilities

• Lead service operations where your expertise directly shapes customer satisfaction and team performance.
• Take ownership of client relationships and act as a trusted partner in driving service innovation.
• Manage diverse teams and help develop a positive, high-impact workplace culture.
• Gain hands-on experience overseeing budgets, staffing, and operational KPIs.

Skills

Management experience

Team leadership

Budgeting & forecasting

Client relationships

Strategic planning

Resource optimization

Education

Associate degree or bachelor’s degree or equivalent experience

Job description

Globalchannelmanagement in Massachusetts seeks a General Manager to lead service operations, develop high-performing teams, and strengthen client relationships. The role emphasizes budgeting, forecasting, and strategic planning to deliver cost-effective service in a fast-paced setting.

You will own budgets, staffing, and KPIs while fostering a positive culture and partnering with clients to drive service innovation and satisfaction across the organization.