General Manager – Conference Center Operations & Growth

Premier Global Links LLC; Andover, Northern (MA, KY); Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical coverage

Dental & Vision

401(k) matching

Paid Time Off

Tuition reimbursement

Relocation support

Career development

Wellness programs

Incentive plan

Job summary

Premier Global Links LLC in North Andover, MA seeks an experienced General Manager to oversee daily operations at our conference center. This on-site leadership role focuses on service delivery, client satisfaction, team development, financial performance, and operational excellence.

The ideal candidate has 2–5 years of management and service/operations experience, with a track record of building strong client relationships, managing budgets and KPIs, and leading cross-functional teams in a

Qualifications

• Associate degree, Bachelor’s degree, or equivalent professional experience.
• 2–5 years of management experience.
• 2–5 years of related service or operations experience.
• Proven experience leading and developing teams in a fast-paced, service-driven environment.
• Experience managing contract-based operations in hospitality, conference services, fitness, transportation, grounds, facilities, or a related industry.
• Experience with staffing, budgeting, forecasting, and operational KPIs.
• Strong client service and relationship-management skills.
• Excellent communication, organizational, problem-solving, and decision-making abilities.

Responsibilities

• Lead day-to-day conference center and service operations.
• Manage staffing, scheduling, resources, and operational priorities.
• Recruit, train, coach, mentor, and develop employees and supervisors.
• Establish performance expectations and provide ongoing feedback and evaluations.
• Serve as a primary point of contact for clients and build strong professional relationships.
• Manage client expectations and resolve service issues effectively.
• Oversee budgets, forecasting, expenses, and resource allocation.
• Monitor operational KPIs and implement improvements to service quality, efficiency, and profitability.
• Manage contract-based operations and ensure service commitments are consistently met.
• Develop strategies that support business growth, client retention, and revenue objectives.
• Collaborate with internal teams and stakeholders to improve operational performance.
• Support hiring, employee relations, performance management, and compensation review processes.
• Lead problem-solving and continuous improvement initiatives.
• Balance daily operational needs with long‑term planning and business objectives.

Skills

Leadership

Client relationship management

Operations management

Staffing & budgeting

Communication skills

Education

Bachelor's degree or equivalent

Associate degree or higher

Job description

Premier Global Links LLC in North Andover, MA seeks an experienced General Manager to oversee daily operations at our conference center. This on-site leadership role focuses on service delivery, client satisfaction, team development, financial performance, and operational excellence.

The ideal candidate has 2–5 years of management and service/operations experience, with a track record of building strong client relationships, managing budgets and KPIs, and leading cross-functional teams in a