Conference Center GM: Lead Ops, Growth & Client Success

Premier Global Links; Andover (MA); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Salary range

Incentive plan

Healthcare

Wellness program

401(k)

Paid time off

Career development

Tuition reimbursement

Relocation assistance

Job summary

Premier Global Links LLC in North Andover, MA is seeking an experienced General Manager to oversee daily conference center operations, deliver outstanding service, and ensure client satisfaction across all touchpoints.

You will lead staffing, scheduling, budgeting, forecasting, and performance management while building strong client relationships, guiding a motivated team, and driving growth, efficiency, and profitability in a fast-paced service environment.

Qualifications

• Associate or bachelor's degree or equivalent professional experience.
• 2–5 years of management experience.
• 2–5 years of related service or operations experience.
• Proven experience leading and developing teams in a fast-paced, service-driven environment.
• Experience managing contract-based operations in hospitality, conference services, fitness, transportation, grounds, facilities, or related industry.
• Experience with staffing, budgeting, forecasting, and operational KPIs.
• Strong client service and relationship-management skills.
• Excellent communication, organizational, problem-solving, and decision-making abilities.
• Ability to manage multiple priorities and lead teams toward measurable results.

Responsibilities

• Lead day-to-day conference center and service operations.
• Manage staffing, scheduling, resources, and operational priorities.
• Recruit, train, coach, mentor, and develop employees and supervisors.
• Establish performance expectations and provide ongoing feedback and evaluations.
• Serve as a primary point of contact for clients and build strong professional relationships.
• Manage client expectations and resolve service issues effectively.
• Oversee budgets, forecasting, expenses, and resource allocation.
• Monitor operational KPIs and implement improvements to service quality, efficiency, and profitability.
• Manage contract-based operations and ensure service commitments are consistently met.
• Develop strategies that support business growth, client retention, and revenue objectives.
• Collaborate with internal teams and stakeholders to improve operational performance.
• Support hiring, employee relations, performance management, and compensation review processes.
• Lead problem-solving and continuous improvement initiatives.
• Balance daily operational needs with long-term planning and business objectives.

Skills

Staff management

Client service

Budgeting & forecasting

Operations leadership

Contract services

Facilities management

Education

Associate/Bachelor's degree or equivalent

Job description

Premier Global Links LLC in North Andover, MA is seeking an experienced General Manager to oversee daily conference center operations, deliver outstanding service, and ensure client satisfaction across all touchpoints.

You will lead staffing, scheduling, budgeting, forecasting, and performance management while building strong client relationships, guiding a motivated team, and driving growth, efficiency, and profitability in a fast-paced service environment.