Service Operations Leader & Client Partner

Globalchannelmanagement; Andover (MA); On-site; USD 90,000 - 130,000; Full time

Job summary

Globalchannelmanagement is seeking a General Manager to lead service operations and drive team performance in a fast-paced environment in Andover, MA. The role requires 2–5 years of management experience and a strong background in contract-based operations across hospitality, fitness, transportation, or grounds.

You will own client relationships, manage budgets and KPIs, and help shape strategic planning while building a positive workplace culture.

Qualifications

• 2–5 years of management experience.
• Experience leading and developing teams in fast-paced, service-driven environments.
• Experience managing contract-based operations within hospitality, fitness, transportation, or grounds.
• Proven ability to develop client relationships and manage expectations.
• Strong financial acumen with budgeting and forecasting experience.
• Strategic thinker with ability to handle day-to-day operations and long-term planning.

Responsibilities

• Lead service operations to shape customer satisfaction and team performance.
• Own client relationships and drive service innovation.
• Manage diverse teams and foster a positive, high-impact workplace culture.
• Oversee budgets, staffing, and operational KPIs.

Skills

Team leadership

People development

Contract operations management

Client relationship management

Budgeting and forecasting

Strategic planning

Education

Associate degree or bachelor's degree

Job description

Globalchannelmanagement is seeking a General Manager to lead service operations and drive team performance in a fast-paced environment in Andover, MA. The role requires 2–5 years of management experience and a strong background in contract-based operations across hospitality, fitness, transportation, or grounds.

You will own client relationships, manage budgets and KPIs, and help shape strategic planning while building a positive workplace culture.