General Manager 1 - Conference Center

Cephas Consultancy Services Private Limited; Massachusetts; On-site; USD 90,000 - 140,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k) Plan with Matching

Paid Time Off

Tuition Reimbursement

Job summary

Cephas Consultancy Services Private Limited in North Andover, MA, invites a General Manager to lead conference center operations. You will oversee daily service operations, build high-performing teams, and drive client satisfaction across specialized service environments.

You will manage budgets, staffing, and KPIs, mentor staff, and serve as the main client contact. The role rewards strategic growth, operational excellence, and a collaborative, high-impact workplace culture.

Qualifications

• Bachelor’s or associate degree or equivalent experience required.
• 2–5 years management experience.
• 2–5 years related experience.
• Experience leading teams in service-driven environments.

Responsibilities

• Oversee daily service operations.
• Lead and develop diverse teams.
• Manage budgets, staffing, and KPIs.
• Build and maintain client relationships.

Skills

Team leadership

Operations management

Client relationship management

Budgeting & forecasting

Strategic planning

Education

Associate or Bachelor's degree

Job description

General Manager 1 - Conference Center

Cephas Consultancy Services Private Limited North Andover, Massachusetts, United States

About this position

Job Id :CLI-45797-4

Job Type: Direct hire

About the job:
In this dynamic leadership role, you'll oversee daily service operations, build and lead high-performing teams, and drive client satisfaction across specialized service environments. You'll be the key point of contact for clients, ensuring quality, efficiency, and strategic growth while managing budgets, staffing, and operational excellence.
Accountable for managing people, setting direction and deploying resources; typically is responsible for performance evaluation, pay reviews and hire/fire decisions. Results are primarily achieved through the work of others and typically depend on the manager's ability to influence and negotiate with parts of the organization. Progression within Career Band reflects acquisition of broad technical expertise, business and industry knowledge, and process and people leadership capabilities. Accountable for business, functional or operational areas, processes or programs, which may include dotted-line or matrixed management.
What's in it for you:
Lead service operations where your expertise directly shapes customer satisfaction and team performance.
Take ownership of client relationships and act as a trusted partner in driving service innovation.
Manage diverse teams and help develop a positive, high-impact workplace culture.
Gain hands-on experience overseeing budgets, staffing, and operational KPIs.
Influence growth and revenue outcomes through strategic planning and resource optimization.
Engage in work that combines daily problem-solving with long-term planning and client collaboration.
Be part of a mission-driven team that values leadership, accountability, and service excellence.

What you'll bring:

• Proven experience leading and developing teams in a fast-paced, service-driven environment.
• Expertise in managing contract-based operations within a specialized service line such as hospitality, fitness, transportation, or grounds.
• Relationship-building skills with a track record of successfully managing client expectations and fostering trust.
• Solid financial acumen, with experience in budgeting, forecasting, and driving cost-effective service delivery.
• A strategic mindset paired with the skills to handle day-to-day operational challenges and long-term planning with confidence.

Requirements:

• Education Requirement: Associate degree or bachelor's degree or equivalent experience
• Management Experience: 2-5 years
• Related Experience: 2-5 years

What we offer:

Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. We offer a comprehensive benefits package that may include:

• Medical, Dental, Vision Care and Wellness Programs
• 401(k) Plan with Matching Contributions
• Paid Time Off and Company Holidays
• Career Growth Opportunities and Tuition Reimbursement

More extensive information is provided to new employees upon hire.