Service Operations Leader: Build Teams, Drive Excellence

Miner, LTD; Mays Chapel (MD); On-site; USD 75,000 - 110,000; Full time

Benefits offered by this job

Full benefits package

PTO and paid holidays

Training and mentoring

Job summary

Miner Ltd in Maryland is seeking a Service Manager to lead field service technicians and support staff, upholding safety and quality standards across branch operations. You will drive service excellence, manage personnel, and coach teams to deliver efficient maintenance and repair programs for diverse customers.

The role emphasizes leadership and operational discipline in a fast-paced, technology-driven environment, with an emphasis on teamwork, communication, and continuous improvement.

Qualifications

• Experience managing service personnel.
• Excellent interpersonal skills and a collaborative management style.
• Strong verbal, analytical, organizational, writing and presentation skills.

Responsibilities

• Communicate job expectations, plans, monitors, and appraises results.
• Maintain quality service by establishing and enforcing standards.
• Recruit, train, coach, and discipline staff as needed.
• Coordinate and enforce company policies and procedures.
• Resolve service issues by analyzing data and identifying solutions.
• Lead cross-functional teamwork and collaboration across departments.
• Schedule and assign personnel to production plans.
• Monitor progress and report results through meetings and reports.
• Maintain a safe, clean, and organized work environment.

Skills

Management skills

Interpersonal skills

Verbal communication

Written communication

Analytical skills

Organizational skills

Presentation skills

Microsoft Office

Education

High School Diploma or GED

Associates degree or higher (preferred)

Tools

Microsoft Office

Job description

Miner Ltd in Maryland is seeking a Service Manager to lead field service technicians and support staff, upholding safety and quality standards across branch operations. You will drive service excellence, manage personnel, and coach teams to deliver efficient maintenance and repair programs for diverse customers.

The role emphasizes leadership and operational discipline in a fast-paced, technology-driven environment, with an emphasis on teamwork, communication, and continuous improvement.