Operations Manager, Service Center

FLSmidth; Reno (NV); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Recognition platform access

Job summary

FLSmidth seeks an experienced Service Center Manager to oversee daily operations, lead a team of technicians and administrative staff, and ensure adherence to safety, quality, and policy standards. You will drive customer satisfaction and manage budgets, while coordinating with sales and engineering for seamless service delivery.

The role requires a Bachelor's degree and at least five years in service management within industrial/heavy equipment, with strong leadership and ERP/system skills.

Qualifications

• Minimum 5 years in service management, preferably within industrial/heavy equipment.
• Bachelor's degree in Business Administration, Engineering, or related field.
• Strong leadership and communication skills, able to motivate a diverse workforce.
• Proven ability to manage budgets, P&L, and improve financial performance.
• Experience with service management software and ERP systems.

Responsibilities

• Oversee daily operations of the service center, including scheduling, resource allocation and workflow management.
• Lead and develop a team of service & repair technicians and administrative staff, including performance reviews, training and disciplinary actions.
• Ensure compliance with company policies, safety regulations and quality standards.
• Develop and implement strategies to improve customer satisfaction and retention.
• Monitor service center financial performance, including budgeting, cost control and revenue generation.
• Identify opportunities for process improvements and implement best practices to enhance efficiency.

Skills

Leadership

Team Management

Financial Mgmt

Customer Service

Problem Solving

ERP Systems

Safety Compliance

Travel Ready

Education

Bachelor's degree

Tools

ERP Software

MS Excel

Job description

Job Responsibilities

• Oversee daily operations of the service center, including scheduling, resource allocation, and workflow management.


• Manage, motivate, and develop a team of service & repair technicians and administrative staff, including performance reviews, training, and disciplinary actions.


• Ensure compliance with all company policies, safety regulations, and quality standards.


• Develop and implement strategies to improve customer satisfaction and retention.


• Monitor service center financial performance, including budgeting, cost control, and revenue generation.


• Identify opportunities for process improvements and implement best practices to enhance efficiency and productivity.


• Handle complex customer inquiries and complaints, ensuring timely and effective resolution.


• Collaborate with sales, engineering, and other departments to ensure seamless service delivery and customer support.


• Maintain accurate records of service activities, inventory, and customer interactions.


• Prepare and present regular reports on service center performance to upper management.


• Manage inventory of parts and supplies, ensuring adequate stock levels and efficient utilization.


• Implement and enforce preventive maintenance programs for customer equipment.

Job Qualifications

• Bachelor\'s degree in Business Administration, Engineering, or a related field.


• Minimum of 5 years of experience in service management, preferably within an industrial or heavy equipment environment.


• Proven leadership and team management skills with the ability to inspire and motivate a diverse workforce.


• Strong understanding of financial management principles, including budgeting and profit/loss analysis.


• Excellent customer service and communication skills, both written and verbal.


• Demonstrated ability to problem-solve and make sound decisions under pressure.


• Proficiency in using service management software and enterprise resource planning (ERP) systems.


• Solid understanding of health and safety regulations and quality assurance procedures.


• Ability to travel occasionally for customer visits or training as required.


• Strong organizational skills and attention to detail.

We offer all employees access to a dedicated recognition platform, empowering you to celebrate achievements, share appreciation and stay connected globally. FLS is a leading, full flowsheet minerals processing supplier to the global mining industry. We deliver proven technologies and services across the lifecycle of operations, and have set targets of providing solutions for zero-emissions mining by 2030 with our MissionZero programme.