Service Operations Leader — Mentoring Tech Teams

MINER Corp; Baltimore, Northern (MD, KY); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive pay

Benefits starting day one

PTO & holidays

Training & mentoring

Advancement opportunities

Job summary

Miner Ltd, an OnPoint Company, seeks a Service Manager to lead the support staff including field service technicians. You will set expectations, monitor quality, and drive performance across a fast-paced service operation.

Ideal candidates have strong management skills, proven leadership, and extensive experience in the dock and door industry, with a track record of training staff and delivering excellent customer service.

Qualifications

• Experience managing service personnel.
• Excellent leadership and coaching abilities.
• Strong communication and analytical skills.
• Ability to work in a fast-paced, technology-driven service environment.

Responsibilities

• Communicate job expectations, plans, monitors, and appraises job results.
• Maintain quality service by establishing and enforcing organization standards.
• Monitor personnel requirements and maintain staff by recruiting, selecting, training, coaching, counseling, and disciplining employees.
• Initiate, coordinate, monitor and enforce systems, policies and procedures.
• Facilitate corrections to employees within processes, when necessary.
• Resolve personnel and service problems by analyzing data, investigating issues, identifying solutions, and recommending action.
• Initiate and foster a spirit of cooperation and teamwork within and between departments.
• Complete production plans by scheduling and assigning personnel.

Skills

Management skills

Interpersonal skills

Verbal & writing skills

MS Office

Organizational skills

Team leadership

Diversity awareness

Dock & Door experience

Education

High School Diploma or GED

Associates degree or higher

Tools

Microsoft Office

Job description

Miner Ltd, an OnPoint Company, seeks a Service Manager to lead the support staff including field service technicians. You will set expectations, monitor quality, and drive performance across a fast-paced service operation.

Ideal candidates have strong management skills, proven leadership, and extensive experience in the dock and door industry, with a track record of training staff and delivering excellent customer service.