Service Manager

Doggett Equipment Services Group; Victoria (TX); On-site; USD 85,000 - 120,000; Full time

Job summary

Doggett Equipment Services Group seeks a Service Manager to oversee shop and field work, assign staff to work orders, and direct Technicians in equipment repair. The role emphasizes supervision, budgeting, forecasting, and ensuring customer satisfaction across service operations.

The position requires strong business sense, MS Office proficiency, and solid communication skills, with collaboration across the service and warranty teams.

Qualifications

• Two-year certificate from college or technical school and/or five years of related experience as a manager.
• Strong business acumen and PC proficiency, particularly in MS Office applications.
• Excellent communication and customer service skills.
• Knowledge of company specific software.

Responsibilities

• Supervise all Service Department personnel.
• Open and close work orders for shop jobs.
• Manage the budget and oversee forecasting.
• Profit and Loss accountability.
• Maintain detailed records of time and performance of Service employees.
• Stays current on product improvement programs.
• Order and maintain needed shop supplies.
• Monitor customer satisfaction through calls and on-site visits.
• Coordinate with parent company on programs, warranties and technical issues.
• Interview and select qualified personnel.
• Report status of shop goals to Regional Management.
• Assist in planning and developing service marketing programs.
• Supervise Customer Support Advisors and provide support.
• Act as site safety coordinator with HR.
• Monitor training needs and provide required training.

Skills

Management experience

Customer service

MS Office

Communication skills

Education

Two-year certificate/degree

Tools

Company software

Job description

Job Summary

This position willincludemaintaininga schedule of shopand field work, assigning personnel to specific work orders andproviding direction to Service Technicians in the repair of equipment.

Essential Functions

• Supervise all Service Department personnel.
• Supervise the opening and closing of work orders for control of each shop job.
• Manage the budget andoverseeforecasting.
• Profit and Loss (P&L) accountability.
• Maintain and monitor detailed records of time and performance of Service employees.
• Stays current on product improvement programs.
• Order and maintain needed shop supplies.
• Monitor customer satisfaction through phone calls and on-site visits.
• Coordinate withparent companyon programs, warranties and technical machine problems.
• Interview and select qualified personnel.
• Report status of shop goals and objectives achievement to Regional Management.
• Assist in planning and developing service marketing programs.
• Supervise work of Customer Support Advisors and provide support.
• Act as site safety coordinator in conjunction with Human Resources.
• Monitor training needs and provide for the delivery of such training as required.

Qualifications

• Two-year certificate from college or technical school and/or five years of related experienceasamanager in similar environment preferred.
• Strong business acumen and PC proficiency required, particularly in MS Office applications.
• Excellent communication and customer service skills required.
• Knowledge of company specific software.

TheServiceManagermust perform the essential duties and responsibilities with or without reasonable accommodation efficiently and accurately, and without causing significant safety threat to self or others. The statements made herein are intended to describe the general nature and level of work being performed by employees assigned to this job classification. They are not intended to be construed as an exhaustive and inclusive list of all responsibilities, duties, and/or skills required of personnel so classified.

Doggett is an Equal Employment Opportunity Employer