Service Manager

Riggs CAT; Little Rock (AR); On-site; USD 55,000 - 78,000; Full time

Job summary

Riggs CAT is seeking a Service Manager to coordinate daily operations of the Service Department and lead staff. The role emphasizes delivering high customer satisfaction, overseeing service scheduling, and ensuring timely work orders and effective technician support.

The ideal candidate will manage field dispatch, supervise warranties, and uphold safety standards while coordinating with internal teams and customers.

Qualifications

• 3–5 years of supervision/management in a service department or equivalent.
• Ability to read, analyze and interpret documents, procedures, and schematics.
• Strong written communication for reports and correspondence.
• Ability to interpret instructions in written, oral, diagram, or schedule form.
• Basic math abilities including percentages and discounts; budgeting experience.

Responsibilities

• Maintain a high level of customer satisfaction.
• Schedule service and open/close work orders.
• Keep track of technicians’ time.
• Lead shop personnel and advise technicians on technical questions.
• Schedule and dispatch field technicians.
• Maintain warranties on engines, machines and equipment.
• Communicate professionally with internal and external stakeholders.
• Manage service department operations and staff.
• Direct overall direction, coordination and evaluation of the service department.
• Present to groups of customers or employees.
• Prepare quotes and ensure work orders are closed in a timely manner.
• Ensure compliance with safety and environmental requirements.

Skills

Leadership

Customer focus

Communication

Reading documents

Budgeting

Math skills

Time management

Problem solving

Job description

Riggs CAT

Description: The Service Manager is responsible for coordinating and overseeing the daily activities for the Service Department and provides leadership to the Service Department by performing the following duties personally or through subordinate(s).

WHAT YOU'LL DO

• Maintain a high level of customer satisfaction.
• Schedule service and open and close work orders.
• Keep track of technicians’ time.
• Serves as lead person in the shop advising technicians on technical questions.
• Schedule and dispatch field technicians.
• Maintain warranties on engines, machines, and other equipment
• Demonstrate a positive and professional behavior, flexibility, and effective communication skills in their interactions with others both internally and externally.
• Demonstrate professional behavior, Influences people rather than demand others.
• Manage and supervise the Service department operations and staff.
• Responsible for the overall direction, coordination and evaluation of service department.
• Speak effectively before groups of customers or employees of organizations.
• Prepare quotes and ensure workorders are closed in a timely manner
• Ensure compliance with all safety and environmental requirements

Requirements

WHAT YOU'LL NEED

• 3-5 years of Service Department supervision/management related experience and/or training
• Ability to read, analyze and interpret documents, procedures, and schematics
• Ability to write routine reports and correspondence.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Basic math abilities including addition, subtraction, multiplication and division.
• Ability to calculate figures and amounts such as percentages and discounts.
• Ability to review summary figures, identify trends and analyze impact relative to areas of responsibility.
• Knowledge and experience in budgeting and cost/revenue projections
• Availability to work hours that are normally regular business hours, but weekend, holiday and evening work may be required to get a job completed on time.
• Tolerance for performing complex tasks with numerous interruptions.

IMPORTANT INFORMATION

While performing the duties of this Job, the employee is occasionally required to lift and/or move up to 50 lbs. Standing, walking and meeting activities are required frequently throughout the workday. Employee must be able to process paperwork and utilize office equipment (including personal computer, phone, etc.). A large portion of the day is spent communicating orally in person and by phone. Normal sight or corrected vision is required to read documents and use standard computer terminals. Ability to move around continuously throughout the service department. Work may involve moving or lifting of light to moderately heavy materials or equipment requiring physical strength and agility to withstand the strain of manual work.The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.The noise level in the work environment is usually moderate to loud.Required travel up to 10%.The Job description is subject to change by the employer as the needs of the employer and requirements of the job change.EEO/AAFLSA: ExemptEqual Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

RC2026

Equal employment opportunity, including veterans and individuals with disabilities.

PI287365916