Service Operations Leader

Vanguard Truck Centers; Charlotte (NC); On-site; USD 70,000 - 100,000; Full time

Job summary

Vanguard Truck Centers is seeking a Service Manager to lead a busy service department and drive profitable growth. You will supervise staff, manage scheduling, and ensure the delivery of high-quality repairs while maintaining strong customer relationships.

The role requires oversight of safety, compliance, and performance metrics, with a focus on efficiency, training, and teamwork across departments. A strong automotive service background is preferred.

Qualifications

• High School Diploma or equivalent required.
• Bachelor's Degree preferred.

Responsibilities

• Forecasts goals and objectives for the department and strives to meet them.
• Hires, trains, motivates, counsels, and monitors the performance of all service department staff.
• Produces and maintains reports required by GM and Service Director as well as the OE provider.
• Directs and schedules the activities of all department employees.
• Maintains a strong culture of harmony and teamwork interdepartmentally.
• Ensures compliance with federal, state, and local regulations (eg OSHA, Right-to-Know).
• Maintains high-quality service repairs and minimizes comebacks; conducts spot checks for quality.
• Liaises with factory representatives and ensures customer files are up-to-date.

Education

High School Diploma or equivalent

Bachelor's Degree preferred

Job description

Vanguard Truck Centers is seeking a Service Manager to lead a busy service department and drive profitable growth. You will supervise staff, manage scheduling, and ensure the delivery of high-quality repairs while maintaining strong customer relationships.

The role requires oversight of safety, compliance, and performance metrics, with a focus on efficiency, training, and teamwork across departments. A strong automotive service background is preferred.