Service Advisor

Vanguard Truck Centers; La Vergne (TN); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Competitive salary

401k with employer match (after 3–6?)

Medical, dental, and vision insurance

Employer paid STD and Basic life

Optional life and LTD

Flexible Spending Account

PTO Paid Time Off program

Career Advancement Opportunities

Job summary

Vanguard Truck Centers in La Vergne, TN is seeking a Service Advisor to guide customers through repair processes, coordinate with the shop, and ensure timely updates.

The role emphasizes teamwork, adherence to Vanguard processes, upsell opportunities, and maintaining high customer service standards; safety footwear required, background checks apply.

Qualifications

• 2 years of Service Advisor experience required.
• Heavy duty truck experience preferred.
• Automotive Service Excellence (ASE) Certifications.
• Manufacturer Training.
• Valid Driver's License.
• Ability to meet insurability requirements.

Responsibilities

• Exercise Vanguard established Processes and Procedures.
• Initiate customer repair using the Certified Uptime Center process (JPRO).
• Monitor customer repair process from initiation to close.
• Manage customer communication including relaying initial diagnosis, estimates, repair approvals and timely status updates.
• Manage internal / departmental communications to insure timely and smooth repair event.
• Drive service sales by capitalizing on upsell opportunities.
• Review Repair Order prior to close and notifying customer to insure accuracy and time and price alignment.
• Communicate awareness of the Customer Experience Management survey (CEM).
• Daily review of open repair orders with Service Manager as a part of the daily RO close process.
• Participate in developmental and assigned training paths.
• Maintain Vanguard customer service standards
• Engagement in TEAM environment.
• Keep work area clean and organized.
• Communicate work place or process issues and provide resolution input.
• Participate in Service Department meetings.
• Assists with the flow of work in the service department.

Skills

Service advisor experience

Heavy duty truck experience

Driver's License

Education

ASE Certifications

Manufacturer Training

Job description

Job Details

Job DetailsJob Location: La Vergne - La Vergne, TN 37086Are you looking for a fulfilling career with a successful company that is growing and profitable? At Vanguard Truck Centers we invest in our people and recognize that our employees are our greatest assets. We are seeking talent that is driven with a great attitude, has a desire for success, team-oriented and are ultimate leaders.

Mission:

To lead the industry in consistently meeting or exceeding our customer's expectations in the pursuit of profitable growth.

Values:

• - To protect our integrity first
• - To promote ingenuity and challenge everything
• - To develop people
• - To pursue excellence

The Company:

Our strength is in our people and teamwork. Vanguard Truck Centers owns and operates full service commercial truck centers in the United States. Our unique footprint allows us to provide a diverse range of products and services across many industries, and across the country. Vanguard Truck Centers is a Successful Company that is Growing and Profitable!

BENEFITS

• - Competitive salary
• - 401k with employer match (after 3 months of employment)
• - Medical, dental, and vision insurance
• - Employer paid STD and Basic life
• - Optional life and LTD
• - Flexible Spending Account
• - PTO Paid Time Off program
• - Career Advancement Opportunities

RESPONSIBILITIES

• Exercise Vanguard established Processes and Procedures.
• Initiate customer repair using the Certified Uptime Center process (JPRO).
• Monitor customer repair process from initiation to close.
• Manage customer communication including relaying initial diagnosis, estimates, repair approvals and timely status updates.
• Manage internal / departmental communications to insure timely and smooth repair event.
• Drive service sales by capitalizing on upsell opportunities.
• Review Repair Order prior to close and notifying customer to insure accuracy and time and price alignment.
• Communicate awareness of the Customer Experience Management survey (CEM).
• Daily review of open repair orders with Service Manager as a part of the daily RO close process.
• Participate in developmental and assigned training paths.
• Maintain Vanguard customer service standards
• Engagement in TEAM environment.
• Keep work area clean and organized.
• Communicate work place or process issues and provide resolution input.
• Participate in Service Department meetings.
• Assists with the flow of work in the service department.

Qualifications-

• - 2 years of Service Advisor experience required
• - Heavy duty truck experience preferred
• - Automotive Service Excellence (ASE) Certifications
• - Manufacturer Training
• - Valid Driver's License
• - Ability to meet insurability requirements

Safety shoes are required on day one of employment. Employees must wear approved safety footwear at all times while working in designated shop and service areas- Background screening is a mandatory prerequisite for employment consideration.

Vanguard Truck Centers afford equal employment opportunity to all qualified employees and applicants for employment and will prohibit discrimination because of race, color, sex, religion, nation of origin, age, handicap or veteran status.