Service Department Leader — Growth & Customer Excellence

VANGUARD TRUCK CENTERS LLC; Charlotte (NC); On-site; USD 65,000 - 95,000; Full time

Job summary

VANGUARD TRUCK CENTERS LLC in Charlotte, NC is seeking a Service Manager to lead the service department, drive profitability, and ensure high quality repairs. You will hire, train, and develop staff, monitor performance, and maintain strong customer relationships to promote repeat business.

You will also oversee safety, regulatory compliance, and reporting, manage payroll and service records, and coordinate with factory reps to ensure uptime and customer satisfaction.

Qualifications

• High School Diploma or equivalent required; Bachelor's Degree preferred.
• Ability to perform essential duties satisfactorily and in a timely manner.
• Experience leading a service or technical team is a plus.

Responsibilities

• Forecasts goals and objectives for the department and strives to meet them.
• Hires, trains, motivates, counsels, and monitors the performance of all service department staff.
• Produces and maintains reports required by GM and Service Director as well as the OE provider.
• Attends managers meetings and hold regular meetings with department staff.
• Monitors and controls the performance of the department using appropriate reports, tracking systems, and customer surveys.
• Establishes and maintains good working relationships with customers to encourage repeat and referral business.
• Maintains high-quality service repairs and minimizes comebacks; ensures safety and compliance with regulations.

Skills

Staff management

Customer service

Forecasting

Reporting

Training

Safety

Education

High School Diploma or equivalent

Bachelor's Degree preferred

Job description

VANGUARD TRUCK CENTERS LLC in Charlotte, NC is seeking a Service Manager to lead the service department, drive profitability, and ensure high quality repairs. You will hire, train, and develop staff, monitor performance, and maintain strong customer relationships to promote repeat business.

You will also oversee safety, regulatory compliance, and reporting, manage payroll and service records, and coordinate with factory reps to ensure uptime and customer satisfaction.