Service Operations Leader

Doggett Equipment Services Group; Alexandria (LA); On-site; USD 70,000 - 100,000; Full time

Job summary

Doggett Equipment Services Group in Louisiana Alexandria seeks a Service Manager to lead the Service Department, supervise shop and field work, assign personnel to work orders, and direct Technicians in equipment repair.

The role requires budget oversight, P&L accountability, keeping detailed records of time and performance, coordinating with the parent company on warranties, interviewing and selecting staff, and reporting progress to regional management while ensuring safety and training needs

Qualifications

• Two-year certificate from college or technical school.
• Five years of related experience as a manager.
• Strong business acumen and PC proficiency in MS Office.
• Excellent communication and customer service skills.
• Knowledge of company-specific software.

Responsibilities

• Supervise all Service Department personnel.
• Open and close work orders for control of each shop job.
• Manage the budget and oversee forecasting.
• Profit and Loss (P&L) accountability.
• Maintain and monitor detailed records of time and performance of Service employees.
• Stays current on product improvement programs.
• Order and maintain needed shop supplies.
• Monitor customer satisfaction through phone calls and on-site visits.
• Coordinate with parent company on programs, warranties and technical machine problems.
• Interview and select qualified personnel.
• Report status of shop goals and objectives achievement to Regional Management.
• Assist in planning and developing service marketing programs.
• Supervise work of Customer Support Advisors and provide support.
• Act as site safety coordinator in conjunction with Human Resources.
• Monitor training needs and provide for the delivery of such training as required.

Skills

Management experience

MS Office

Customer service

Communication skills

Company software knowledge

Education

Two-year certificate from college or technical school

Job description

Doggett Equipment Services Group in Louisiana Alexandria seeks a Service Manager to lead the Service Department, supervise shop and field work, assign personnel to work orders, and direct Technicians in equipment repair.

The role requires budget oversight, P&L accountability, keeping detailed records of time and performance, coordinating with the parent company on warranties, interviewing and selecting staff, and reporting progress to regional management while ensuring safety and training needs