Service Operations Supervisor (Field & Shop)

Vernon Gene's; El Paso (TX); Vor Ort; USD 48.000 - 64.000; Vollzeit

Zusammenfassung

Doggett in El Paso seeks an Assistant Service Manager to help schedule shop and field work, assign personnel to work orders, and guide Service Technicians in equipment repairs.

The role requires strong business sense, MS Office proficiency, and excellent communication skills. You will supervise Customer Support Advisors, coordinate warranties, and support service marketing efforts to improve customer satisfaction.

Qualifikationen

• Two-year certificate or associate degree in related field, or equivalent experience.
• Five years of related management experience preferred.
• Strong MS Office proficiency and excellent communication skills.

Aufgaben

• P&L accountability for service operations.
• Stays current on product improvement programs.
• Order and maintain needed shop supplies.
• Monitor customer satisfaction through phone calls and on-site visits.
• Coordinate warranties and technical machine problems.
• Interview and select qualified personnel.
• Report status of shop goals to Regional Management.
• Assist in planning and developing service marketing programs.
• Supervise Customer Support Advisors and provide support.
• Act as site safety coordinator with HR.
• Monitor training needs and provide required training.

Kenntnisse

Customer service

Communication

MS Office

Management experience

Ausbildung

Associate degree or two-year certificate in related field

Tools

MS Office

Jobbeschreibung

Doggett in El Paso seeks an Assistant Service Manager to help schedule shop and field work, assign personnel to work orders, and guide Service Technicians in equipment repairs.

The role requires strong business sense, MS Office proficiency, and excellent communication skills. You will supervise Customer Support Advisors, coordinate warranties, and support service marketing efforts to improve customer satisfaction.