Service Operations Lead: Safety, Scheduling & Success

ALP Industries, Inc.; Rowley (MA); Hybrid; USD 70,000 - 95,000; Full time

Job summary

Lift Solutions is seeking a Service Manager to lead day-to-day service branch operations, coordinating with coordinators, sales staff, and customers to prioritize and execute the work. The role requires adaptability, strong communication, safety focus, and teamwork to deliver high-quality service.

The position involves staffing, scheduling, invoicing, time reviews, payroll, and providing 24/7 on-call support.

Qualifications

• Bachelor's degree in business administration, communications, or related field preferred.
• 2-5 years of work experience in an administrative/office management role.
• Strong written and verbal communication skills to produce reports and assign tasks.
• Flexibility to adjust to changing needs of the office.
• Strong interpersonal skills to interact with all employees.
• Proven leadership ability to manage challenges and oversee staff.
• Strong organizational and time management skills with prioritization.
• Self-starter with drive and initiative.
• Excellent communication and interpersonal skills.
• Proficiency with Microsoft Office suite.

Responsibilities

• Manage adherence to safety program and promote a safety culture.
• Develop and maintain solid customer relationships.
• Resolve issues with service delivery and invoicing.
• Define job expectations and perform pre-job reviews with technicians.
• Assist in collections on outstanding sales as needed.
• Provide 24/7 on-call technician and customer support.
• Forecast and report monthly sales and KPI performance.
• Ensure timely invoicing and entry of orders.
• Manage warranty claims and key account orders.
• Coordinate resources for large projects.
• Travel less than 5%.

Skills

Customer service

Leadership

Communication

Time management

Attention to detail

Microsoft Office

Education

Bachelor's degree in business administration

Tools

Microsoft Office

Job description

Lift Solutions is seeking a Service Manager to lead day-to-day service branch operations, coordinating with coordinators, sales staff, and customers to prioritize and execute the work. The role requires adaptability, strong communication, safety focus, and teamwork to deliver high-quality service.

The position involves staffing, scheduling, invoicing, time reviews, payroll, and providing 24/7 on-call support.