Service Operations Manager — 24/7 Client Support

Lift Solutions Holdings; Rowley (MA); On-site; USD 60,000 - 90,000; Full time

Job summary

Lift Solutions Holdings in Rowley, MA, is seeking a Service Manager to lead day-to-day service branch operations, coordinating with coordinators, sales staff, and customers to prioritize and execute daily work. The role emphasizes safety, communication, and teamwork to deliver high-value service.

Ideal candidates bring a Bachelor's in business or related field, 2–5 years in admin/office management, and strong written and verbal communication skills.

Qualifications

• Bachelor's degree preferred.
• 2-5 years of administrative/office management experience.
• Strong written and verbal communication skills.
• Flexibility to adapt to changing needs.
• Leadership to oversee employees.
• Excellent organizational and time management skills.
• Self-starter with attention to detail.

Responsibilities

• Manage adherence to safety program and promote safety culture.
• Develop and maintain solid customer relationships.
• Resolve issues with service delivery and invoicing.
• Define job expectations and perform pre-job reviews with technicians.
• Perform weekly GPS audits.
• Assist in collections on outstanding sales as needed.
• Ensure service team delivers high level customer service.
• Ensure proper staffing levels for service department administration and technicians.
• Inventory and maintain equipment including trucks, trailers, lifts, PPE and tools.
• Audit time entries and approve payroll.
• Process and approve technician time in InspectAll and Paylocity payroll applications.
• Support customers and Sales in quoting.
• Provide 24/7 on-call technician and customer support.
• Forecast monthly sales and KPI performance.
• Ensure invoicing is done on time and within margin.
• Ensure orders enter/exit order book timely.
• Manage warranty claims and key account orders.
• Provide and coordinate resources for large projects.
• Less than 5% travel.

Skills

Leadership

Communication

Time management

Interpersonal skills

Problem-solving

Analytical abilities

Self-starter

Report writing

Microsoft Office

Education

Bachelor's degree in business administration, communications, or related field

Tools

Microsoft Office

Job description

Lift Solutions Holdings in Rowley, MA, is seeking a Service Manager to lead day-to-day service branch operations, coordinating with coordinators, sales staff, and customers to prioritize and execute daily work. The role emphasizes safety, communication, and teamwork to deliver high-value service.

Ideal candidates bring a Bachelor's in business or related field, 2–5 years in admin/office management, and strong written and verbal communication skills.