Service Operations Manager — Safety‑Driven, 24/7 Support

Lift Solutions Holdings, LLC; Rowley (MA); On-site; USD 55,000 - 85,000; Full time

Job summary

Lift Solutions Holdings, LLC is seeking an Service Manager to oversee day-to-day service branch operations, coordinating with coordinators, sales staff and customers to prioritize and execute daily work. The role requires adaptability, strong communication, and teamwork to meet safety and customer satisfaction goals.

Responsibilities include managing safety programs, maintaining relationships, resolving service and invoicing issues, and overseeing staffing, scheduling, and payroll accuracy.

Qualifications

• Bachelor's degree preferred.
• 2–5 years of work experience in an administrative/office management role.
• Strong written and verbal communication skills.
• Flexibility to adapt to changing needs of the company.
• Strong leadership and organizational abilities.

Responsibilities

• Manage adherence to the company safety program and promote safety culture.
• Develop and maintain solid customer relationships.
• Resolve issues with service delivery and invoicing.
• Define job expectations and perform pre-job reviews with technicians.
• Perform weekly GPS audits and ensure accurate time reporting.
• Assist in collections on outstanding sales as needed.
• Provide 24/7 on-call technician and customer support.

Skills

Communication skills

Leadership

Interpersonal skills

Time management

Problem-solving

Analytical abilities

Education

Bachelor's degree in business administration or communications

Tools

Microsoft Office

InspectAll

Paylocity

Job description

Lift Solutions Holdings, LLC is seeking an Service Manager to oversee day-to-day service branch operations, coordinating with coordinators, sales staff and customers to prioritize and execute daily work. The role requires adaptability, strong communication, and teamwork to meet safety and customer satisfaction goals.

Responsibilities include managing safety programs, maintaining relationships, resolving service and invoicing issues, and overseeing staffing, scheduling, and payroll accuracy.